MLMOO7 2

[rmelan47]

I have a MLM007 and the system just stop working. I can do a reset on the front of the MLM007 and the voice mail will restart and work for 2-4 days. I get the ERROR Log NO I-VMS PORT IN SERV. I have replaced the power supply for the system. Any ideas?

 

[rmelan47]

Tom

Can I just remove the 2 port expansion card and go back to a 2 port system?

I know that I will have to redo the calling group. Will this effect the way the voice mail turns on and off message lights?

Thanks

Ron

 

[tdaugirdas]

When you swapped out the 007 card - did everything work OK? versus before - with the previous drive? Or - did you have the same problem? If so, it appears that maybe it is the 2-port expansion module that is the culprit - even though you said it "passed" the port test. I guess I would also double check in system programmming to make sure that all voice mail ports are listed in your VM Calling Group. Is 7159 an extension?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

You can go back to a 2-port. The #2 port (it's always the last one in the VM module)will turn on and off the messqge lights. If you have a lot of users you are effectively limited to 1 port, at times, available to answer calls. Was there any difference in the original reported problem after you swapped drives?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I just change the card out today. All is working ok.

I reused the old hard dirve.

I change the power supply (about 2 weeks ago) the VM worked for about 5 days then the same problem, just would go down. That is when I ran the test of ports/disk. No problems with the test.

I will let you know the results.

 

[rmelan47]

Tom

I think I found the trouble. When the VM answers on the 4th port the system stops working.

What happens if I take the 4th port out of the voice mail calling group?

 

[tdaugirdas]

You will have one less port. It is also usually the last port that turns on and off the message lights - and does outcalling - so I think we are back to a problem with your middle insert module. If you another one - I would swap them and see if the problem reoccurs.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I just removed it from the calling group. It should still turn on Mess lights and but not answer??????

 

[tdaugirdas]

I don't think it can turn on and off message lights if you removed it from the calling group. Referesh my memory - what did you do? Did you take the original hard drive and place it in a different 007 MLM? Did you move the old port card too? Or is this with a different port card? If so, then it could still be a software corruption issue on the drive.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I reused the hard drive and the port card. Just changed the 007 card

 

[tdaugirdas]

OK - so you could still have a port card issue. If you have a spare or one you can borrow - swap it out and see if the problem goes away. If not, then the hard drive is the culprit (probably corrupted software).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I put the 4th port in a seperate calling group and set it up as IntegrtdVMI. This seem to be working. It turns off and on the vm message light.

My idea is that if the vm port need to be in a calling group (IntegrtdVMI) this will work. It will not be used for answering vm coverage but can turn on and off lights.
What do you think?

Their traffic in the main vm use only the first 3 ports. Under the reports I only see about 3 calls a day for the 4th port. The other port have many calls. Port 1 being the largest follow by the other 2 with reduce numbers. Port 3 only has about 20 calls per day

Thanks

Ron

 

[tdaugirdas]

If it works - great! I assume you don't use "outcalling". But, it still doesn't answer the question of where the original problem was - the drive software or the middle port card insert. You pretty much excluded the motherboard and 1st two ports by swapping modules. I wonder what would happen - with the same setup you have now - if you switched back to the original 007 module - probably no change.

Tom Daugirdas,
President
STCG, Inc.
stcg.com