MLMOO7 2

[rmelan47]

I have a MLM007 and the system just stop working. I can do a reset on the front of the MLM007 and the voice mail will restart and work for 2-4 days. I get the ERROR Log NO I-VMS PORT IN SERV. I have replaced the power supply for the system. Any ideas?

 

[tdaugirdas]

Sounds like it could be a voice port gone bad or possibly a hard drive problem on the MLM 007. Most often, it is the hard drives on these systems that fails. More rarely, a motherboard or voice port issue. There is a built-in test of the hard drive and voice ports that you can perform by logging through the RS-232 port. There is a previous post of mine discussing a Merlin Mail system that explains the "how to" process. Once logged in, choose "Shut Down Mail system" - once the system shuts down, choose "Test Voice Ports", the choose "Hard Drive Test". Report back any results.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom


What type of results should I look for on the testing

 

[tdaugirdas]

Just that the items pass with an "OK".



Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I'm doing this test from a remote site using the modem in the MLM007. When I shut down the system and run tests, can I restart the MLM007 using the restart?

 

[tdaugirdas]

Yes: After you finish the tests - if the "Main Menu" does not reappear - pres "MM" for main menu, the choose "Start system" - I believe it is choice A.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

Tested disk and ports and they tested ok. Voice Mail just stops working. If I do a shutdown and restart the system start working again. Then at some point it just quits.
Any other ideas?

 

[tdaugirdas]

Well: Then it could still be either corrupted software on the hard drive or possibly a motherboard issue. Have you tried the VM in a different slot? - just to eliminate that possibility?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Yes I moved the board about 2 weeks ago and changed power supply

 

[tdaugirdas]

Well:

If you need further assistance - contact me at my Company URL. Just use my signature (below). My guess is that you have some software corruption on the drive or, worse, a motherboard issue. You may want to try to fully reinitialize the software on the drive - but that will wipe out all of the programming, existing mailboxes, announcements, etc. Thx..tomd

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

If I just swap the swap out the card and reuse the hard drive this will put the trouble on either the motherboard or the hard drive

Thx

Ron Melanson

 

[tdaugirdas]

That would be a good way to check one or the other. If you have a known good spare 007 - swap drives and see what happens with each card - with the drives reversed.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Whatever happened? Did you do the drive swap? What were the results? Tom

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I will swap the card out in the day or two. Will let you know the results. Thanks for asking Ron

 

[tdaugirdas]

Ron: I assume you know how to get the drive out - the 4 nuts - which you have to be careful removing - so the screw embedded in silicon on the flip side doesn't turn, and then 2 to 4 screws on the back of the board holding the drive in place. Tom

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom
I plan just to pull the hard drive out by the 2 d ring on the side of the card and replace with nes 007 card. Is this a problem?

 

[tdaugirdas]

No - it should not be - unless your problem is in the circuit board the drive attaches to. But, you are correct - first just swap via the D-ring pull-out - and see what happens.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I printed this from the the status report. What does the PXPH mean in this report by the 7159 out of service?


Date: 03/20/05 Time: 13:34:53 MM
Description: System Shutdown
Date: 03/21/05 Time: 09:17:04 MM
Description: System Shutdown
Date: 03/21/05 Time: 17:27:38 MM
Description: System Shutdown
Date: 03/22/05 Time: 09:19:24 MM
Description: System Shutdown
Date: 03/23/05 Time: 09:53:13
Description: Port 7159 is out of service.
Date: 03/24/05 Time: 09:52:17 PXPH 01
Description: Port 7159 is out of service.
Date: 03/27/05 Time: 10:29:48 MM
Description: System Shutdown
Date: 03/27/05 Time: 10:47:52 MM
Description: System Shutdown


MERLIN LEGEND MAIL Status Report
03/28/05 14:00 Pag


Date: 03/28/05 Time: 09:11:25 MM

 

[tdaugirdas]

It means that one of your port cards in the MLM007 is probably defective. If you have a 2-port system, the first port card test will give you the pass/fail test for the 2-ports built into the motherboard. The 2nd port card test result is for the first 2 ports in the middle insert module. The 3rd port card test is for the last two ports of the middle insert - assuming you have a 6-port total system. Did you run the port card test? That will give you a test per port card. To do so, log in, from menu choose system shiutdown (option B I believe), wait for system to shut down and menu to reappear, then choose port test - and see if you get an "OK" for each port card installed.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rmelan47]

Tom

I tested the ports and disk results is ok. I did change out the 007card and replaced with the hard dive and reused the 2 port expansion card to make it a 4 port system

I will retest the ports tonight and disk.

This is a 4 port system. 7159 is the last pot on the 2 port card that is inserted into the 4-6 port slot on the 007 card.