mlm007 setup problems 1

[rtruitt]

After much help from Tom, i have downloaded the proper manual for the installation of the mlm007.

i get through the initial programming to set up the communications system.

i have added the extensions to the calling group770 for the voicemail and all extensions are included.

when i get to step 17, where i choose Integrated VMI and press f10(enter) then f5 (exit). when i go back in to check it, it has reverted back to Autolog out.

Does anyone have any idea what I may be doing wrong?

Rick

 

[tdaugirdas]

When you get to the menu for group type, enter 770, enter, select Integ VMI, then press enter. Also make sure the hunt type for group 770 is set to linear.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rtruitt]

Tom

hunt type is set for linear and when i go back in to check the group type for 770, it has changed back from integ VMI to autolog out.

I have lights on the mlm007 in the cabinet. Is it possible that the system is not recognizing the module?

 

[tdaugirdas]

That has nothing to with it. Are you sure you programmed Group 770 correctly? The only "members" in that group should be the voice mail port extensions. If you have a 4-port 007 - then it would be the first 4 ports in that slot. If you have a 2-port - then just the first 2 ports, etc.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[2BAvoice]

How many integrated VMI groups do you already have in the system?

 

[rtruitt]

Tom

I am humbled by your knowledge. I had entered the actual phone extensions, not the voice mail ports. I am assuming I need the extension numbers from the system inventory, the actual numbers.

Thanks will try that.

 

[tdaugirdas]

The phone extensions to be covered by voicemail - depending on how you plan to use this voice mail system and autoattendant - go into a seperate "Cover Group" - usually cover group 30. It would help if you explained briefly what you want to happen to an outside call once it hits the system. Does it first ring at a receptionist phone? Does it get answered by the voicemail autoattendant immediately - and get routed from there? Do you want each extension to have a voicemail box of their own?, etc.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rtruitt]

Tom

initially i would like the incoming calls to be answered by the receptionist and they she can route them to the proper extension. if the recipient of each call is not at their desk, I would like the calls to go to voice mail. So i will be needing a mailbox for each individual. Currently there are 3 employees, including the receptionist.

 

[tdaugirdas]

Then, you need to make a modification in how this system is set up. Set up the 770 voicemail group as described above. Then set up a Group Cover, use #30, and put the three extensions to be covered by voicemail in it. Then, under Group calling, group coverage, enter 770, then enter 30 (this sets up the voicemail ports to "cover" group 30 members). Now you need to set up an overflow group to delay the calls from flowing to the voicemail autoattendant. I use group 791. So, set up 791 as a memberless group, and attach the phone lines to be covered by voicemail to it. You do this by choosing lines/pools (under Group Calling), enter 791, and enter your telco lines (801, 802, etc.). Then you set up the overflow. Choose overflow, 791, enter, then 770, enter. Choose number based overflow, backspace over the 0, and put in 99 enter. Next choose time based overflow, backspace out the entry and put in 18 seconds (about 4-5 seconds per ring), enter. Exit out. Go into voicemail administration and setup a mail box for group 791. Choose as the type - 15. You can name it voicemail overflow with no directory entry. Now when an outside call comes in, it will ring at the receptionist phone for 18 seconds, then flow to 770 and the autoattendant. Of course you still need to program the autoattendant day and night menu to get it to do what you want and offer the options you want.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[rtruitt]

I want to thank all of you who assisted me in the upgrade and installation of my hardware, and voicemail, Especially, Tom, Merlinman and TTT.

I am up and running and am now looking to only fine tune the menus and voice mail.

I currently have my number based overflow set at 99 and my time based overflow set to 18. Currently the phone rings at the attendant's desk for 6 rings and I would like to shorten this to 4 rings. How low should i bring the time based overflow number down to get 4 ?

RIck

 

[tdaugirdas]

The timebased overflow is about 4 seconds or so per ring. So the 18 seconds should give you about 4 rings plus a fraction of a ring now. Make sure you do not have "delayed answer" set in the voicemail. You could go back in and change the timebased overflow to 12 seconds - and see how that works for you.

Tom Daugirdas,
President
STCG, Inc.
stcg.com