MLAA to ACD no interflow

[fhweich]

Mitel 3300 with MCD4.2
Programed below call flow
1) Inbound call to ACD path -> play RAD -> system MOH or tenant MOH -> interflow to Switchboard.

2) Inbound call to MLAA -> option 2 -> ACD path -> play RAD -> system MOH or tenant MOH -> interflow to Switchboard.

Same ACD path used

1 work fine, 2 returns to MLAA after MOH instead of interflow.

Why doesn't it interflow on option 2

 

[LoopyLou]

its not camping on the path so on unanswered transfer recall timer expiry it is returning to the transfering party i.e the MLAA.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

LoupyLou - For once I disagree with you.

You would not hear a RAD if the call were not queued (Camped on)
Same applies in the event of a supervised transfer by the VM

The scenario seems unlikely so I am assuming that there is a bit of info missing. For example, I would be very interested to know if the timing of both scenarios was the same. i.e. Interflow is taking place but not going where we think.



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What's most important is that you realise ... There is no spoon.

 

[fhweich]

It is the Exact same Path just accessed from either telco trunk DDI or from the MLAA option.

Please let me know if i need to export any timer/path info and post.

 

[fhweich]

kwbMitel
Thanx good point - i check but the interflow point (switch board) is not forwarding anywhere (eg voicemail)if that is what u ment.

 

[LoopyLou]

kwbMitel. You are probably right re the camp on. So if its not a recalling transfer then it must be that the call is interflowing out of the path as you suggest.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

What happens if the switchboard does not answer the call?

Does it route to vm?

If so, are you using a Nametag huntgroup to steer the original call to the MLAA?

I am assuming both scenarios are acting identically except for the last step.

**********************************************
What's most important is that you realise ... There is no spoon.