MLAA - How to make it work

[mitelbr]

Greetings.

I am using a 3300 with 9.0 old system with 20 voice mail ports.

I need to make a call is answered by Menu Node and when an option is pressed the call is transferred to a group of extensions.

I created a mailbox as a Menu Node but can not make the calls being answered by the menu.

I tried to do what was explained in other threads, but it did not work. (In the last attempt, I created a mailbox with the number 8877 and the 8000 extension, a hunt group 8000, made ​​a Reroute (always) in 8000 for the hunt group voice mail (7000) and did not work)

http://www.tek-tips.com/viewthread.cfm?qid=1690396

I read the help file but did not understand how to make it work.

I did not find it how to do this.

In short:

1. What do I need to create and make things work together. (mailbox, hunt group, Reroute always, menu types, recordings, voice mail configuration, etc.)

2. How to make work the Menu Node and the call transfers by each menu option.

Could you help me?

For some time I'm trying to figure out how to make it work but so far I could not.

I thought it was as simple as it seems.

Thank you in advance for your help.

 

[wireman50]

You need to create a mailbox for each option you need; so mailbox 1 (if you intend user single digits) mailbox 2 etc. In maibox setup you reroute these to the desired target by changing the mailbox function to Transfer Only. You then record the main message to tell the caller which number to press and the system routes to the extension number you program in that form. so say transfer 1 is to go to group 8000 you would programme the extension nuimber as 8000 and transfer only.(mailbox 1 with an extension number of 8000 (hunt group)). No need for anything else at this point....you cannoty use 0 or 9 for numbers of VM box as they are reserved.

 

[kwbMitel]

Not sure why you are mixing Mailbox numbers with extension numbers that do not match. This is doomed to fail.

If 8877 is your Menu node mailbox create hunt group 8877 and route it to VM

Anything terminated to 8877 will route to vm and be answered.

Substitute 8000 above if you want 8000 to be the terminating number.

For the menu choices, each digit must match a mailbox. I typically use transfer mailboxes if it is not going to a user MB

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mitelbr]

What I did:

- hunt group 8877 with no members added
- reroute always 8877 to 7000 (voice mail hunt group with vm ports added)
- menu node 8877 with extension number 8877
- menu option 1 with mb 8310
- mb 8310 transfer only to extension 8310.

When I call to 8877 the vm prompt "please enter your mailbox number" plays.
I press 1 (and #) and "that mailbox number is not valid. Please try again".

what am I doing wrong?

am I missing something else?

thanks for helping me, guys.

 

[wireman50]

You have not created VM box number 1 as transfer only to 8310 (rather than you mb 8310 to 8310)

 

[mitelbr]

wireman50,

I created mailbox 1 as you said and when I call 8877 it asks about mailbox number, I press 1 (and #) and then enter the mailbox 1 configuration (not transfer to extension).

What a trick thing.

Do I need to config the mailbox 1 through the admin mailbox menu configuration?

I never did this.

thanks.

 

[wireman50]

No just normal email box setup. You are not getting mailbox number and extension number mixed up are you? Ahhh. I think I can see where its going wrong. You need to route your call to the auto attendant NOT the mailbox itself. This will only work (IIRC ) if you call from OUTSIDE not internally as it is meant to be for incoming calls. SO you would route (in trunk attributes) the trrunk to the VM internal number as its answering point (or as its DDI target). This will then give you the means to pree "1" for the reroute. Have you tried dialling 1 (just the number one) to see if it reroutes you to 8310?

 

[mitelbr]

When I try to create for the first time the mlaa menu (without a hunt group) and call the number, the system didn't found it showing display message "INVALID".

I just tested call to the hunt group 8877 without rerouting always to 7000 (vm hunt group) and I received the display message "OUT OF SERVICE".

When I activate the rerouting always to 7000 I listen the voice mailbox prompt asking enter the mailbox number.

I'm confused.

The screenshots below are the settings I made in the system.

mailbox 1 for option 1:

mailbox 8877 for Menu:

mlaa form:

hunt group 8877:

voice mail hunt group 7000:

call rerouting 8877:

call rerouting always:

software version:

 

[wireman50]

What happens if you dial 1(append the # if you like or just wait; depending on your digit timeout)?

Is this correct? You want to route an EXTERNAL call that comes in to the system on a trunk to Auto attendant and when that ansswers give options to dial a digit and route that call to a group so the group rings?

If so, how many options do you intend to use? (i.e. haow many single digit numbers will you use?)

You cannot (as far as I know) test this except by routing an external number to be answered by voicemail (either DDI or analog line).


I fear you are trying to make what you want to do too complicated. If there is only one level of auto attendant you don't need any menu node mailboxes.

This is the simple diagram to route

DDI/anlog line is set to be answered by VM 7000.

I/C call --> Auto Attendant ---> Options (use 1 in this example) ---> dial 1 (#) ----> auto attendant routes mailbox 1 to 8310 (group) ---> group rings.

To do the above you will simply need: Mailbox 1 (which you have already created) Group 8310 (hunt or ring) the main message of the auto attendant recorded from Administartors mailbox **** recorded to tell the incoming caller to dial one to get to (your group name).



[b]****[/b]

From any phone dial 7000.

When it answers dial *

Then enter the admin mailbox by dialling 9999 with a password of (your admin password).

From the main menu dial 4

Then dial 1 (primary greetings)

Then dial 1 (business opening greeting)

And follow the prompts to record/listen to/save the greeting.
****


If you want it to go to voicemail if no answer you can do that but get the above working first).

 

[mitelbr]

well, when I call 8877 the vm answer and ask for mailbox number, I press 1 and # and the system get me to the mailbox 1 and not transfer to 8310.

I want the auto attendant to answer all calls (internal/external) giving options to transfer to extension or extension groups (hunt groups).

At the moment I don't have any external lines connected and configured in the system.

If I can't make MLAA working with internal calls then I'll need some time to make a trunk with other system.

This is a test lab (If you noticed at the moment I only have this equipment with an old system. But I think it's enough to test the MLAA).

I need this working because we have a potential client interested about this "simple" solution.

Simple because it needs just voice mail license to work.

If we choose to use ACD we would need acd licenses and voice mail licenses for RAD prompts, right?

I appreciate your help so far.

If you have any more ideas or another solution it'll be great.

I'll come back to answer if I managed to get MLAA to work and how I did it.

Thank you very much.

 

[mitelbr]

wireman50,

Now I have an analog line configured.

The AA answers the call. I press 1 and it says the call is being transferred but no transfer happens.

I don't know what is happening now.

Any idea?

Thanks.

 

[wireman50]

You need to set the answer point to the VM (7000 I believe).

 

[kwbMitel]

Sorry I've been absent from this for so long. I simply couldn't read all of that on my phone.

Going back to the post 23 Oct 12 9:41

- hunt group 8877 with no members added
- reroute always 8877 to 7000 (voice mail hunt group with vm ports added)
- menu node 8877 with extension number 8877
- menu option 1 with mb 8310
- mb 8310 transfer only to extension 8310.

When I call to 8877 the vm prompt "please enter your mailbox number" plays.
I press 1 (and #) and "that mailbox number is not valid. Please try again".

This information all looks correct except for the behaviour.
I need to ask:
- Are your mailboxes are configured for something other than 4 digit extensions?
- Did you record a greeting in the Menu Node Mailbox 8877

The system resonding with "please enter your mailbox number" is not indicative of a normal integration issue as I would normally expect it to respond with the Top Level AA if integration fails. The fact that it is asking for a mailbox is telling me that something else is going on.

I see that you've been advised to create a mailbox 1 and record Day/night greetings. This is not required and can actually confuse matters significantly. What you've been asking about is MLAA (menu node mailbox) what Wireman50 is discussing is the Top Level Auto-Att. These are completely separate.

We need to resolve the issue of the menu node mailbox answering before moving forward. Please confirm that you have other functional 4 digit mailboxes on the system or that when you try and log into the admin mailbox, it requires 9999.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mitelbr]

kwbMitel,

When I call the voice mail (hunt group 7000) I can normally access mailboxes and the admin mailbox 9999.

All mailboxes created have 4 digits except the mailbox 1 for the menu option 1.

That mailbox is transfer only type and have extension number 8310 as you can see in post 23 Oct 12 12:28.

I'll record the greeting for the mailbox 8877. Do I need record a greeting for the mailbox 1 too? Need use the greeting forms to do that?

Since when I configured the analog line to make the 8877 (MLAA) receive external calls, when a call is answered the following message plays: "Thank you for calling. If you have a touch tone phone you may enter the extension of the person you like to reach. ..." etc.

I think that is the default message of AA, correct?

The problem now is when I press 1 the call is not transferred. The message says it will be transferred but no ringback and no transfer occur.

I disabled the bilingual option that use number 8 because was conflicting with the extensions 8XXX. But the problem persists. No transfer at all.

The voice mail options:

Top-level Auto-attendant is the first menu level, correct? (1, 2, 3, ...)

Thanks for all your help and time, guys.

 

[kwbMitel]

Thank you for calling. If you have a touch tone phone you may enter the extension of the person you like to reach. ..." etc.

This is the default greeting for the TOP level AA. This is not the greeting of the Menu Node mailbox 8877.

Is it possible that you did not set the extension of Mailbox 8877 to be 8877 or that the extension of Mailbox something other than 8877?

Let's forget MB 1 for now and go back to setting option 1 in MB 8877 to be 8310

What type of mailbox is 8310 and what is the extension number programmed on mailbox 8310?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mitelbr]

kwbMitel,

8877 is a huntgroup without added members.

I thought it is only used for routing to voice mail.

And that huntgroup should be associated as the extension of the mailbox menu node.

I did that oriented by a post from you in another thread (

http://www.tek-tips.com/viewthread.cfm?qid=1690396)

about MLAA here in tektips.

I don't know if I understood what you explained there correctly.

The type of mailbox that I have used for menu node option is the transfer only.

I just test putting mb 8310 in menu option 1.

Same problem. No ringback and no transfer pressing 1 or 8310.

 

[kwbMitel]

In your post 23 Oct 12 12:28 it shows a Mailbox 8877 as a Menu Node mailbox. Does this still exist?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mitelbr]

Yes.

That is the actual configuration.

8877 is the menu node with extension 8877 (hunt group rerouted to vm huntgroup (7000)).

 

[Billz66]

We gave up using embedded vmail for MLAA,
found it was much easier to use an acd path with a skill group that allows queuing when no agents are logged in and has a rad ( for the announcement) and a dialing list .

- much easier to configure and understand and doesn't need mailboxes for the options

If I never did anything I'd never done before , I'd never do anything.....

 

[mitelbr]

Billz66,

I agree and I know how to configure the ACD Path and etc, but this new client was introduced to MLAA because of the low cost compared to the ACD.

We believed that the MLAA would be simple to setup.

But now I see the truth.

I'll try to figure how to setup this and will post the step-by-step here.

I appreciate all the help given until now.

Regards.