Mivoice business with call2teams issue

[sunspark]

hi guys ,

we are you using Microsoft Teams Direct Routing with Call2teams and we have an issue

we have a oneway audio between Mitel phones and Teams softphones.
no issue between PSTN to teams.

any idea ?

 

[AlphaMann]

Are you using SIP trunks or PRI, or what is your system trunks?

 

[sunspark]

I'm using Sip trunk through my ipbx.

i use call2teams : PBX User (RE-C2TU)

i already checked sip device cap .

Pstn to C2T no issue , only between Teams softphone and Mitel 53xx softphones .

 

[AlphaMann]

On your MBG what is your default setting under sip for Device ↔ device local streaming ? ie on or off?
If it is off test with an extension - you can manually change it to Local streaming between device calls - enabled on an individual extension.
Also are the Minet phones on a different subnet from the MBG? If so has that network been allowed on it?

 

[sunspark]

MBG what is your default setting under sip for Device ↔ device local streaming : OFF

ON: same issue

Minet phones on LAN subnet
MBG on DMZ ( LAN network allowed)

 

[nytalkin]

What Release of MCD are you running?

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

 

[sunspark]

V9

 

[nytalkin]

Just for fun............turn off ENCRYPTION in SYSTEM OPTIONS and test. If no change, turn it back on.

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.