Mitel YourSite Explorer - IVR and Prompts

[Richard Mckevitt]

Hi - Not too sure if this is the correct forum but I am having trouble trying to get the IVR we have built in YourSite Explorer to play a prompt every 30 seconds or so instead of just ringing.

I have tried looking under variables etc but nothing seems to work.

Any thoughts?

Cheers

Richard

 

[sarond]

Is the call going via an ACD Path (Queue)?

If so you create a RAD Greeting (Announcement) and have the path play the prompt and repeat last.

In my experience I think every 30 seconds is a bit too much. You may want to consider a longer interval.

 

[Richard Mckevitt]

Ok will have a look. It is going to an ACD group after the IVR kicks it out but don’t want constant ringing

Cheers

 

[Billz66]

sounds like you have this

ivr - play -- trf to queue - ringing -- agent

what you want is to add a rad to the acd path in the pabx ( not in the ivr)


If I never did anything I'd never done before , I'd never do anything.....

 

[Richard Mckevitt]

Hi - When you say add a RAD to the ACD path - is this done in the MIVoice or the Yoursite Explorer?

I cant seem to see anything obvious!

Cheers

Rich

 

[Billz66]

in the Micoice business

acd paths recording directory number

sounds like you may need atech to assist if you arent sure what rads are

its not super hard but not simple either


If I never did anything I'd never done before , I'd never do anything.....