Mitel Wireless headsets

[dclynch]

Has anyone ever run into this issue. We have 5330 phones and use Mitel's wireless headset just recently we have had a few that when installed the handset no longer works only the headset. Now here is the strange thing took a working headset and handset put a headset that was causing the issue same problem. put the working headset back on the phone now that one only works with the headset. Took the non working and put back on the phone that the handset didnt work and now that one workd fine. I am stumped. we have installed hundreds of these and they work great just cant figure this out.

 

[kwbMitel]

I'm usually pretty good at figuring out what people meant to say even when there are ESL issues but that made no sense to me, sorry.

If someone else can act as interpreter or if I'm being perticularily dense today, I'll try to help later.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[EngVOIP]

Sounds like you have a software version issue. I have seen this before, it was resolved in 4.0 sp4, so I am assuming you are pre this release?

 

[EngVOIP]

You'll find the issue mentioned in the 4.1 sp2 release notes.

As I say it is patched in 4.0 sp4 (pre GDM), with a full fix in 4.1sp2.

"MN00338603 - Handsets on 5330/5340 sets have no audio when a cordless headset module is connect
REPORTED IN SW LOAD - 10.1.1.11_2
SYMPTOMS
Some 5330/5340 sets that have a cordless headset module connected to them have no audio on the handset. The handset is a wideband handset."

 

[dclynch]

Thanks Guys you are correct it is fixed in 4.0 SP4 we are running 9.0.3.39. We are in the process of upgrading all the way to 5.0 but havent got to this site yet.