Mitel Teleworker phones not working ...

[nolarick]

Hello-

I am using a Mitel 6110 teleworker server that connects about

15 phones integrating into a Mitel 3300 backend.
The phones work ok except when the user tries to access Voicemail, the keypad will not work ...nor will work during a call .any suggestions. The phones are mitel 5220 and 5224 models.

Only the Teleworker phones ' keypads are not working .All other phones are ok that connect directly to 3300 ICP
Any ideas as to how to fix..

Thanks--Rick

 

[nolarick]

Followup...

Correction, the TW server is Mitel 6000 ,we finally resolved the problem.

The 3300 crashed and was replaced, and we did a complete reinstall of the OS, and several upgrades were installed on the 3300 , thus the 6000 software wasn't upgraded . According to Mitel , after the 6110 PrairieFyre and 6000 teleworker are updated the problem will be resolved.

 

[kwbMitel]

I've seen this on sites where I upgraded the 3300 to release 8.0 and the TW was still on older software.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[CMAC1]

I have seen this on many occasions when the 3300 controller is upgraded but the teleworker is not - simply upgrade the teleworker and everything should be ok.