Mitel SX2000 Help With Phones

[Rey44Marine]

I'm trying to figure out what to do with this switch to make the phones dial out. I never had any schooling or any classes for this switch. All I was taught was how to use a couple commands and how to change some things. I got a basic understanding of how it works, kind of. Well the problem is that I can't dial out from the switch's pot phones unless I use the Attendant Console. I'm trying to make it so that each phone can dial out without using the Attendant Console. As far as I know, the class of service and the class of restriction are all set the same. If you can give me any help or tips on how to fix this Problem I would really appreciate it.

 

[kwbMitel]

Now we are getting somewhere.

Describe in detail EXACTLY how you call out from the console. Step by Step please.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

Alright, on the SC1000 I press Function, then I choose Trk Function and It says Enter Trunk Number. Now only Trk Numbers 251-257 are the only ones with a dial tone. So I just press Trk Number 255, then I press enter, then I press att Access. After thy I wait for a dial tone, once I hear a dial tone, I dial 9 then 1 then the number I wish to call, like my cell phone.

 

[kwbMitel]

Ok, Up until now we've all been under the impression that you've been using ARS to access outbound calling. Now that we know that you are selecting trunks directly we have 2 options.

1 - Use the feature access code for Direct Trunk Access from the stations to acomplish the same task. Go to the Feature Access code form and observe/program a code for DTA.

Usage:
Dial FAC
Dial Trunk number (4 digit e.g. 0251)
dial digits 9 + X
Dial # or wait

2 - Set up ARS to select the trunk for you.
This requires several forms to be programmed. Let us know if you want this option.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SXWizard]

You say that once you access the trunk and get dial tone you then dial 9 plus 1 plus the number. This sounds like Centrex type service.

In the digit modification form that is associated with the route that is used for dial 9 calls see if digits to delete is set to 1. If so remove the 1. My guess from what you just posted is that the carrier is looking for a 9 in the outgoing digits and the pbx is striping the 9 and then sending the remaining 11 digits to the carrier. This would result in the carrier returning an invalid dialing tone (busy tone). You will need to keep the trunks 251-257 in trunk group 1 as the only trunks in that group.

 

[Rey44Marine]

Alright, I can't find Direct Trunk Access in the Feature Access Code form. Can you explain how to program

 

[kwbMitel]

Its actual name is Individual Trunk Access. I didn't take the time to look it up earlier.

Should be listed in alphabetacal order

Just program a number, doesn't matter what as long as it doesn't conflict with any other number.

You can use special keys like # and *. Hopefully it already is programmed and you can use it as is.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

Hey I'm sorry but I'm going to have to try this tomorrow, they're making shut down for today.

 

[kwbMitel]

No problem, definitely made progress.

TTFN and thanks for advising, most don't.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

Don't dial 9 when using Individual Trunk Access. With ITA you are dialing directly against the trunk.

Sounds more like either an INTERCONNECT RESTRICTION or there's no ARS

If I were a betting man I'd almost bet on no ARS

Original MUG/NAMU Charter Member

 

[kwbMitel]

MIMB Agreed, no ARS.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

Alright, The Individual Trunk Access was already set up. It was #2, so I tried that, then I put in the trunk number I want to access, then I dialed 9 then 1 then my cell number but it just gives me an error tone. Btu, if I just dial 9 then I wait a moment, then I dial my cell it calls 911.

Also, how do I set up ARS?

SXWizard- did you mean Digits To Be Inserted when you said Digits To Deleted?

 

[kwbMitel]

RE:ARS programming
I am thinking that ARS might actually be set up but that you are unaware of how to use it. This fits the facts for everything given so far.

Might be simplest if you post the values in the following forms.

ARS Leading Digits
ARS Digits dialed (Enter leading digit and ... Collect? Submit?)
Route Assignment
Digit Modification
COR group assignment.

When posting values try preceeding with [ignore]

[/ignore] and finish with [ignore]

[/ignore]

This will make it more readable.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

The other question I would have is what are your trunks actually connnected to? I see mention that you dial 9 + 1 then your cell phone number on the console. Given that this is a ship I know when at sea, you are probably connected via Sat. If you are in port then you are probably using some kind of hardwired trunks. It might help to know what type of trunks you are using.

 

[Rey44Marine]

Thank you all for your help, I really appreciate it. I have to stop for now and pass on everthing to the next Marine relieving me. I will let them know about this website, it was a great deal of help.

 

[SXWizard]

It sounds like the trunks may be Centrex type that require a 9 and that the Mitel is deleting the 9 due to digit modification on the route that dial 9 calls are using. Go to route assignment and check which digit modification plan number is being used. Then in digit modification see if that plan number is deleting 1 digit. If so blank out the 1 and save the form.

 

[MitelInMyBlood]

When attempting to place an outside call from one of the POTS or Multiline sets, how far can you get in dialing before you hear a "fast-busy" tone? Do you hear it after only 4 or 5 digits or can you get all the way through before the fast busy is heard?

If after only 4 or 5 digits, or immediately after dialing "9" then there is no ARS (or the leading digit they're expecting is something other than a "9")

If only after dialing all the digits of a number, then the calls are either being blocked by Class of Restriction or by INTERCONNECT Restriction.

I still think there is no ARS programming, else why would the console have to manually select a trunk before dialing? That to me is very telling.



Original MUG/NAMU Charter Member

 

[Drakeon]

Myself and two other Marines have taken this over, and we both are not as adept as Rey is, and we were not able to get the info passed on as well as we would have liked. To include where we are now, I have to catch up where he is, and this might take a bit of time. I am glad I found his post I have also been posting in another topic about digital and anlg signaling so if you are part of that topic you already know my level of competence in this area is limited. *goes to work on that*

Thank you so much so far for helping. Hopefully ill post here soon, and Rivera, to try to sort this out.