Mitel SX2000 Help With Phones

[Rey44Marine]

I'm trying to figure out what to do with this switch to make the phones dial out. I never had any schooling or any classes for this switch. All I was taught was how to use a couple commands and how to change some things. I got a basic understanding of how it works, kind of. Well the problem is that I can't dial out from the switch's pot phones unless I use the Attendant Console. I'm trying to make it so that each phone can dial out without using the Attendant Console. As far as I know, the class of service and the class of restriction are all set the same. If you can give me any help or tips on how to fix this Problem I would really appreciate it.

 

[kwbMitel]

My post as of 5 May 10 10:19 lists the forms

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

When I check the multiline and the single line set forms I don't see anything describing interconnect nummbers and cannot find a console assignment form. When I go in the multiline set forms, it shows a list:
-mac address assignment
-multiline set assignment
-multiline set group assignment
-multiline set key assignment
-multiline set status message assignment
-remote busy lamp assignment
Now the single line set forms shows:
-ons ops circuit descriptor assignment
-single line set assignment

 

[kwbMitel]

Multiline Set Assignment (MU S A)
Contains
-Interconnect Number: Enter a number, between 1 and 64, that references an entry in the Interconnect Restriction Table where the interconnect numbers for the COV and DNI circuit are defined.

Attendant Assignment (AT A)
Contains:
- Interconnect Number:

Trunk Assignment (TRU A)
Contains
- Interconnect Number:

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

Alright, the only one that I saw that had an interconnect number was the attendant form. It was set to 1 and I did not see anything in the multiline set assignment or the trunk assignment describing an interconnect number. The trunk assignment just list the card type, trunk number, trunk service number, dts service number, and the circuit desc. Number.
The multiline set assignment list the card type, prime direct. number, ACD set, call announce number, and prime line type. What exactly do I need to change?

 

[kwbMitel]

At this point I need to know your software level.

Goto maintenace and type> Where

It will respond with info that includes:
Operating with SX-2000 Call Control x.x.x.x

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

Alright, it says operating with MS2015-F-NA-00, Edition SX.W16.11

 

[kwbMitel]

Ok, it looks like your software is not only old but ancient.

At a guess Circa 1990 or so. Pre-dates my experience.

Hopefully someone more familiar with the older software can come to the rescue.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

On further research, if I'm understanding properly, your software version is somewhere near F-Stream. I studied R-Stream in 2000 (MS2029) and the software has been stuck in W-Stream for several years.

Suffice it to say. Your software is so old as to be unsupportable by the likes of me.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SXWizard]

When a phone tries to dial out I assume that you are dialing 9 plus a number. What shows on the screen of the phone when the call fails?

 

[MitelInMyBlood]

The first thing that comes to mind is Max digits, part of the CL O R group in system forms. Count up the total number of digits a station has to dial to place an external call then make sure that number of total digits is allowed. The default is "Unlimited" but someone may have changed this as a "test"

Next in Class of service would be to check Public Network Access via DPNSS

Otherwise I'll do some thinking on it and post again later


Original MUG/NAMU Charter Member

 

[MitelInMyBlood]

Do you know what type of trunks you're using?

Something else to try.... check your Feature Access Code assignment form to find out what the access code is for "Individual Trunk Access" - if unassigned, then temporarily assign an unused digit sequence to it, say for example *9 or **9 then commit and confirm. From there go to your Class of Service form for the stations and check to see that "Individual Trunk Access" is set to "yes"

Next go to your trunk assignment form and make note of some of the trunk numbers. Likely they'll have have 1, 2 or 3-digit trunk numbers. I don't know what type of trunks you have (you'll have to tell us) but they could be LS/GS trunks or E&M or whatever. We need to find some valid trunk numbers to test.

W stream supports 4-digit trunk numbers, therefore whatever the trunk numbers in the trunk assignment form actually are, in order to dial them with a Feature Access Code (FAC) you will need to prepend them with enough leading zeros to make them 4 digits long, (don't change the form) i.e., trunk # 4 becomes 0004 when we dial with the Individual Trunk FAC.

Example, say we used **9 for our Individual Trunk Access code, so to force a call over trunk #4 we would dial
**9-0004-713-989-8700 (where 555-555-5555 is the number we're wishing to reach)

They might also be using Forced Account Codes - with a different class of service assigned to the account codes. To find out, open the Miscellaneous Assignment Form (shortcut "MI" from the Customer Data Entry Screen) - just type MI and hit enter - look to see if there is a DISA Forced Account Code Directory Number listed. If there is... then exit this form and go next to the IND form (Independant Account Ccode Assignment Form) and look there to see if there are some account codes listed and if maybe they're using a different class of service or different class of restriction than what is assigned to your stations. If there is, then you've found how they're doing it. Don't change these. Rather go back to your station service assignment form (or your Change Attribute firm) and change the Class of Service and/or class of restriction numbers to those that you discovered in the IND form.

Finally I have another question, what do you see on the telephone's display when you're unsuccessful in placing a call? Does it say "CALL BARRED" or "ACCESS DENIED" or something else?



Original MUG/NAMU Charter Member

 

[Rey44Marine]

SXWizard- yes I have to dial 9 then 1 then the number I want to call and when the call fails, the screen shows the trunk I'm using and it gives me an error tone.
MitelInMyBlood- for your first reply, I checked the Maximum Dialed Digits and they are all unlimited but I don't know how to make sure if the number of total digits is allowed. Now the Public Network Access Via DPNSS was set to No so I switched it to Yes but still nothing happened.
Second reply, when I go to trunk assignment it's shows cab 2 and cab 3 are LS/GS Trunk which are trunks numbers 201-216. Now it shows a cab 4 and I cannot physically see that cab, now I'm assuming that cab is the timeplex. They're providing trunk numbers 250-273 and they're card type shows that it is a UNIVERSAL T1. Now, when I go to Trunk Group Assignment, trunk group 1 is trunk numbers 205-212, trunk group 2 is trunk numbers 209-212 and 254-273, and trunk group 3 is trunk numbers 250-257. Alright, now when I dial out using the sc1000,I have to access the trunks and the only trunks that have a dial tone are trunk numbers 251-257, which are in cab 4 provided by the timeplex. All other trunks give me a busy tone. The Individual Trunk Access is already assigned and set to yes And also there is no DISA Forced Account Code Directory listed but, there are some account codes listed. Alright, now when I place an unsuccessful call, it gives me an error tone and the display just shows time, date, account code, trans/conf, new call andthe trunk that I'm calling out from which is 205. It does not say call barred or access denied or anything like that.

 

[Rey44Marine]

Also I forgot to mention that Trunk Groups 1, 2 and 3 are all say terminal in Hunt Mode. Also the comments say that Trunk Groups 1 and 2 are POTS Lines and Trunk Group 3 says T-1.

 

[kwbMitel]

Rey44Marine - See what happens when you pull in some experts? The latest info is very informative. Thanks MIMB.

I know we keep coming back to this question, and I'm sorry for asking again, but when you've changed the COS and COR of the station to match the Console, you changed them both at the same time right? Everything that you've described is screaming COS or COR problem. Changing both to a working model (Console) should work. Unless I missed a step with those hotel options.

With that last thought, could you try posting all the values from your dimension and feature selections form. Maybe some clue is in there.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SXWizard]

Are you saying that when you make calls from the SC1000 you have to access a trunk first and then dial 1 plus the number?

 

[Rey44Marine]

Yes I switched the COS and COR to match the console but, still nothing happens.

Also I noticed that the phones I'm trying to dial out of, are in trunk group 1 which are trunk numbers 205-212 and they all give me a busy tone. Now when I use the SC1000, I have to use trunk numbers 251-257 to dial out which is in trunk group 3. So when I assign trunk numbers 251-257 in trunk group 1 and I try dialing out, I get an error tone.

Here are the Dimension And Feature Select Forms:
ACD 2000 Extended Agent Groups.....No
ACD 2000 Skills Based Routing.....No
ACD Real Time Events.....No
Advanced Analog Networking.....Yes
Advanced ARS.....Yes
Advanced Data.....No
ANI/DNIS/ISDN Number Delivery.....No
ANSWER PLUS- Automatic Attendant.....Yes
ANSWER PLUS- Automatic Call Distribution-I.....No
ANSWER PLUS- Automatic Call Distribution-II.....No
ANSWER PLUS- Mitel Call Distribution.....Yes
Attendant Language Selection.....Yes
Autovon Application.....No
Cov-Set.....No
DASS II Mixed.....No
DASS II Voice I.....No
DNI.....Yes
DSS/BLF.....Yes
Emergency Services.....Yes
Feature Lv. 1.....Yes
Feature Lv. 2.....Yes
Feature Lv. 3.....Yes
Feature Lv. 4.....No
Flexible Dimensioning.....No
HCI/CTI Advanced Telephony Control.....Yes
HCI/CTI Basic Telephony Control.....Yes
Hotel/Motel.....No
IP Networking.....No
Ipera Wireless Application Gateway: Adjunct Mode.....No
Ipera Wireless Application Gateway: Combo Mode.....No
Main Control Redundancy.....Yes
Message Center.....Yes
MNMS: Configuration Management I.....No
MNMS: Configuration Management III.....No
MNMS: Database Access.....No
MNMS/SNMP Fault Management I.....No
MSAN/APNSS.....No
MSDN/DPNSS Data.....No
MSDN/DPNSS Public Network Access.....No
MSDN/DPNSS Redirection.....No
MSDN/DPNSS Voice I.....No
MSDN/DPNSS Voice II.....No
MSDN/DPNSS Voice III.....No
MSDN/DPNSS Voice IV.....No
MSDN/DPNSS Voice V.....No
MSDN/DPNSS Voice VI.....No
MSDN Release Link Trunks.....No
Networked ACD.....No
ONS CLASS/CLIP Features.....No
Peripheral Control Redundancy.....No
Peripheral Node Expansion.....No
PRI Card- NFAS.....No
PRI Card- D Channel Backup.....No
PRI Card- Remote LAN Access.....No
PRI Card- Min/Max.....No
PRI Card- Auto Min/Max.....No
Q-SIG.....No
Record-A-Call.....No
SMDR- External.....Yes
SMDR- Internal.....No
Speak@Ease Integration.....No
Suite Services.....No
Superset 700 Colour.....Yes
T1/D4.....Yes
TAPI Support.....Yes
Traffic Reporting.....Yes
Trunk Group Busy Status.....Yes
Visually Handicapped Operator Console.....No
Voicemail Softkey.....No
XNET.....No
ACD Sets.....
ACD 2000 maximum Agent ID Appearances.....
Cabinets.....12
Country(NA, UK, NZ, HK, MA, IT, TA, GE, CH, LA, ES, PT, NL).....NA
Digital Links.....1
Feature Resources Dimensioning.....14
HCI/CTI/TAPI Large Traffic Level.....1
HCI/CTI/TAPI Small Traffic Level.....
IP Device Licenses.....
IP User Licenses.....
Machine Configuration.....FD2
Maximum Key Line Appearances (16, 20, 24, 28, 32).....24
MSDN/DPNSS Resources Dimensioning.....
Traffic Level.....15
XNET- Number of Remote PBXs.....

Hardware Requirements
Memory (Megabytes).....10

SX2000 Password Information
System Identity Code.....34332
Mitel Options Code.....

Mitel Options Password.....

 

[SXWizard]

Did you remove trunks 205-212 from TG 1 when you added trunks 251-257?

 

[Rey44Marine]

Yes

 

[kwbMitel]

I've obviously misinterpreted your SW level. I don't understand why you don't have device interconnection in the station forms or trunk forms.

Anyone else have a clue? Separate Interconnection numbers might explain this but none are evident in the forms.

The Feature list is from a relatively recent SW load so I screwed up that interpretaion earlier - Sorry. It would have no mention of IP devices if my earlier interpretation was correct.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Rey44Marine]

SXWizard- I only have to access the trunks when I have to dial out.

For example, if I just want to make an internal call, say from the SC1000 to a POTS phone, I'll just dial the station number which is only 4 digits long. But, if I want to call my cell phone, I have to access a trunk that has a dial tone which is only trunk numbers 251-257, then I dial 9 then 1 then the number I wish to call.