Mitel SX200 Light - Wake-up calls are happening late

[Phoneguy65]

I'm baffled on this one so I'm hoping someone here has figured this out already.

SX200 Light in a hotel environment, 5 cabinets. There is a front office system but the customer only uses the Mitel switchboard to set wake-up calls.

The problem is very intermittent but every few weeks the wake-up calls either fail to happen or they do happen but they're late. The SMDR shows all the wake-up calls are being correctly set by the console operator, but further down the printout you'll see the calls are triggering as they should until some moment after which the remainder all trigger late, by as much as 10 to 30 minutes, and some don't trigger at all, and there's no indication of them being cancelled anywhere on the printout.

For example: all wake-up calls fire correctly until 6:45AM but the wake-up calls after this time are either late or simply don't happen at all.

The customer reports there's no rhyme or reason to the time or the days when things go awry, it seems random to them, and there are no Alarms on the console when the wake-ups fail or malfunction.


Anyone experience this one? I'm pretty much out of ideas and any helpful suggestions would be greatly appreciated!

Thanks,
Pat



Pat MacKinnon
Omni Telecommunications Inc.,
London, Ontario, Canada

 

[kwbMitel]

What is being provided during the wakeup call - Tones/Music/Recorded Announcement?
Does the site have a Property Management System?
Is it possible that the PMS system runs an automated process overnight that checks rooms out and back in again?

My best bet is that you are using recorded anoouncements and that you don't have enough resources available to handle the volume of calls.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Phoneguy65]

They have an Interailia that announces "Thank you for stating with us, this is your wake-up call."

That's a good suggestion, it could explain the late calls, but not the failed ones. Nevertheless I will check and see all ports are operational.

Thanks,
Pat


Pat MacKinnon
Omni Telecommunications Inc.,
London, Ontario, Canada

 

[LoopyLou]

I have seen wakeups get screwed up by PMS on an SX2000. We had them schedule any processes before midnight.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

With the cancelled wake ups, this is why I asked about a PMS system doing checking and checkouts overnight. I've run into some that do this without thought to the concequences on the PBX

**********************************************
What's most important is that you realise ... There is no spoon.