Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

mitel sx 200 lw 19

Status
Not open for further replies.

MULHEAD

Technical User
Nov 15, 2009
6
US
have duvoice voicemail seems that has no inband dtmf passing to ons ports
 
yes exactly as duvoice says just did a firmware upgrade to support pri trunks wonder if feature not activated says auto-attendant enable
 
@Mulhead, your info says you are in Kentucky US

Not to be a pain, but could you put a little more effort into your descriptions. Your last is not clear in the least. My assumption was (and maybe should still be) that English is not your native language. If true, no problem, we'll try and get by. If not though, you need to try harder.

**********************************************
What's most important is that you realise ... There is no spoon.
 
Is this setup correctly

Form 03 - COS Define
In ONS voice mail port COS, enable
- COS Option 208 - Call Forwarding - External
- COS Option 212 - Can Flash if Talking to an Incoming Trunk
- COS Option 213 - Can Flash if Talking to an Outgoing Trunk
- COS Option 216 - Data Security
- COS Option 238 - Override Security
- COS Option 261 - ONS Voice Mail Port
- COS Option 301 - Camp-On
In Message Waiting/Pager Port COS, enable:
- COS Option 216 - Data Security
- COS Option 220 - Do Not Disturb
- COS Option 235 - Originate Only
- COS Option 238 - Override Security
- COS Option 259 - Message Sending
- COS Option 265 - Voice Mail system Speed Dial Index
Note: Include option 265 in the COS of the first member of the hunt group for Messaging - Call Me Back feature.
 
all the standard cos option copied from tech handbook and nothing else was ativated
 
i have traced problem to no dtmf siginals going to any ONS ports that are assigned to duvoice voicemail, it treats call like incoming trunk call going to primary greeting , i would like to know where the in band dtmf comes from I think the main control card is the source that was changed too when I upgraded to support pri connection.
 
I don't know of any default listing in the LW19 THB, for sure you need 261 enabled in voice mail port cos for any dtmf. all dtmf integration is via the speed dial which usually is something like dial the hunt group pause for a bit (*9)leave/get message integration digits, tone out extension (*6)
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top