Mitel SX 200 inbound calls

[mikbai]

We moved our PBX to a new location. Our PBX is set up with 6 analog lines for inbound/outbound calling. When we moved we retained our main line, but had to change the 5 other lines.

Does changing any of the line numbers on the ports affect the inbound rollover? When we call in, it picks up the first call, but any subsequent calls are busy.

It's been quite the ordeal dealing with phone provider to get the transfer of the phone/DSL in order. They were originally supposed to set the hunt/rollover group with the 5 lines resolving to the main, but they didn't up until yesterday. I had to place a new order, which they said would be completed by the evening. After hours, I tried calling in and same issue with busy.

So, I'm not sure if they haven't got around to completing the hunt/rollover, or if in fact there's a moification to be done on the PBX to refelct that ports 2-6 now have new lines. I wouldn't think so, but not sure. I'm fairly green with the PBX, but I assume that all that's required is to have th provider rollver the 5 to the main number.

Thanks

-M

 

[YnotPhone]

Nothing required to my knowledge....
If it worked before at the old site, there should be no changes necessary.

Your Telco needs to activate the rotary number allocation for all the new numbers. Meaning - the telco will program their services as to when the main number is busy to roll to the next number(s) in sequence.

 

[mikbai]

That is what I thought. Thanks.

Called this morning, and they said that the only order associated with our account was cancelled by some random indivual at AT&T who I never heard of. The order number I was given yesterday wasn't even the same order number that was cancelled. I had to create a new order, which they said would be done by 6P today. Heard that before. Asked if they could put a rush on it. They said if they did that, it may not get done today...WHAT??? LOL.

Dealing with telco really tests your patience at times

 

[JimHilton]

Quoted: I had to create a new order, which they said would be done by 6P today. Heard that before. Asked if they could put a rush on it. They said if they did that, it may not get done today...WHAT??? LOL.


Hahahhaha your kidding, so if you asked them to do it as a regular order it'd be done by 6 today?? That is halarious!

Hope you didn't go for the "rush" order