mitel smdr error

[piusmn]

helo there.

just installed mitel CXii on MCD 5 and now cannot get SMDR logs. please see the error below and assist;

Log Type Software
Log Number 1217
Severity Warning
Date 2012/Aug/09
Time 16:15:27
Source Call Control - Software
Description SMDR error: 35 record(s) lost - "generate_log_entry" return code was EXCEPTION
Module Main
File Name and Line Number log_outputs_util_en.c;1205

thanks

 

[bobcheese]

what version of MCD 5?

 

[tyrojl]

he is using version 5

 

[sarond]

I think bobcheese knows that, he is wondering what particular version of MCD 5

just installed mitel CXii on MCD 5 and now cannot get SMDR logs. please see the error below and assist;

 

[sarond]

When you say you just installed it, was SMDR working previously?
Might help us determine whether it is an initial setup problem or something else that has changed in your environment.

 

[tyrojl]

@sarond no it was not working it is a new installation

 

[tyrojl]

this morning it gave me this error see below and assist;
Log Type Software
Log Number 1296
Severity Warning
Date 2012/Aug/10
Time 10:36:39
Source Call Control - Software
Description SMDR error: 55 record(s) lost - "generate_log_entry" return code was EXCEPTION
Module Main
File Name and Line Number log_outputs_util_en.c;1205

 

[boycey9]

How are you trying to get SMDR?, From a Logs read or from TCP etc, What are your results. What instructions have you followed for setting it up?

 

[bobcheese]

again what version of MCD 5??? is this the first time you have configured SMDR?

 

[LoopyLou]

AS boycey9 says. How are you collecting the SMDR records? Telnet, out the RS232 port on the front? Please specify more details in your query.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[tyrojl]

@bobcheese MCD 5 11.0.1.26 please help me

 

[sarond]

What happens when you telnet to the IP address of the controller on port 1752.

 

[bobcheese]

@tyrojl can you confirm if SMDR previously worked before upgrade or is this a new installation?

 

[tyrojl]

@its a new installation bobcheese

 

[bobcheese]

Ok, can you confirm what programming steps you have completed already to configure the SMDR

 

[tyrojl]

@bobcheese This is my programming,this programming is working somewhere i just copied it

SMDR Options


DASS II - Call Charge Information Provided No
Extended Digit Length Yes
MCD - Report Transfers No
Network Format Yes
Report Account Codes Yes
Report Incoming Calls No
Report Internal Calls No
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station Yes
SMDR Record Transfer No
System Identification 100
Time Change Reporting No
Twenty-four Hour Time Reporting Yes
ANI/DNIS/ISDN/CLASS Number Delivery Reporting No
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls Yes
Extended Time To Answer Yes
SMDR File Transfer No
Standardized Network OLI Yes
Standardized Call ID Format Yes
Suite Services Reporting No
Report Internal Unanswered Calls No
SMDR Extended Reporting Level 1 Yes
Report Attendant Name No
Account Code Reporting for Internal Calls No
Tag Call Reporting No
Tag Call Identifier
Path Reporting for Internal ACD2 Calls No
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 No
Two B-Channel Transfer Reporting No
External Hot Desk User Reporting No
Suppress Initial SMDR Record with Account Code Entered Timer 5
Location Information Reporting No

 

[bobcheese]

these are the SMDR options. I am looking for what steps you have completed to enable SMDR not what options you have selected to be outputted

 

[sarond]

Make sure that SMDR is also enabled in your Class of Service.

Does anything output if you type the following in maintenance commands.
[tt]LOGSYS READ SMDR NEWEST 20[/tt]