OK.. I can live with that, but what im disappointed with is; It looks like cascade ring groups calls the first available member. From the top of the list.. "Poor Joe Blogs keeps getting all the calls!"
If this is the case, I have to use hunt groups. But unfortunately, the call doesn’t hunt around till the call gets answered in the same way that the ring group does..
It looks like I can’t get the call to hunt around. I'll just have to program a Call Routing 1st and 2nd alternative.
have achieved cascade ringing in hunt groups with acd path as part of the programming. worked like a charm however the call 'times out' after hunting between roughly 5 or so phones.
basically use the acd path to re-introduce the call back to the hunt group using the hunt group's first alternative.
if the extension is dialed you could achieve the same with 1st alt to the path
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