Mitel Phonbook Entries Temporarily Disappear

[pAnoNymous]

We have some weird behaviour using the Phonebook system on our Mitel 3300 network - it's something that's probably been the case since the system was installed but as people are getting used to using it I'm getting a few more complaints - when searching the Phonebook from the phone (through the super key) (mostly 5212) it's not uncommon for loads of entries not to be visible - if you exit/retry the Phonebook the missing entries will reappear. This problem is very intermittent and it usually only takes one or two retries to see the whole of the Phonebook.

Is this a common problem/hopefully with a known solution?

 

[slapin]

UR5 is available now. Has anybody installed it?

 

[kwbMitel]

Last note I have from Mitel on this is that design is investigating.
(Aug 14th)


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Brookster36]

We also have this on 8UR4. Later added entries disappear then reappear.

 

[kwbMitel]

Mitel just recommended for me to install UR5.

I will advise shortly.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

Installed UR5 last night. Issue resolved for my site.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitel4432]

Just a note to say we are running V8 UR4, experienced the issue, reboot of 3300 seems to have cured it.