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Mitel override DND

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laoidheach

Technical User
Oct 31, 2011
28
US
I have a Mitel 3300 Release 6.0 SP2 and was wondering if there is a maintenance command to override DND on a 5330/5340 phone if someone has inadvertanly put it in did not realizing it. I tried the override key on a set in my office and changed COS etc, but it appears since the set goes to voicemail the override key wont work. This is a SUNY college and we have 0ver 800 phones so to go out on such a trouble is a waste of time if I can do it remotely. Thanks for any assistance
 
The DND override will only function if you receive busy (DND) tone.

Most phones are routed to VM so this is a dead end

There is a FAC to remotely remove DND, if the purpose is to turn it off then this is what you want.

**********************************************
What's most important is that you realise ... There is no spoon.
 
Thank you very much and removing the DND was what we had done in the interim, just always looking at the other options...............Thank you again
 
You can also turn DND off through the ESM.
DND and Call Forwarding Profile forms were added around MCD 5.0 I think.
 
Think it can also be disabled on the console.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.
 
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