Mitel override DND

[laoidheach]

I have a Mitel 3300 Release 6.0 SP2 and was wondering if there is a maintenance command to override DND on a 5330/5340 phone if someone has inadvertanly put it in did not realizing it. I tried the override key on a set in my office and changed COS etc, but it appears since the set goes to voicemail the override key wont work. This is a SUNY college and we have 0ver 800 phones so to go out on such a trouble is a waste of time if I can do it remotely. Thanks for any assistance

 

[kwbMitel]

The DND override will only function if you receive busy (DND) tone.

Most phones are routed to VM so this is a dead end

There is a FAC to remotely remove DND, if the purpose is to turn it off then this is what you want.

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What's most important is that you realise ... There is no spoon.

 

[laoidheach]

Thank you very much and removing the DND was what we had done in the interim, just always looking at the other options...............Thank you again

 

[sarond]

You can also turn DND off through the ESM.
DND and Call Forwarding Profile forms were added around MCD 5.0 I think.

 

[LoopyLou]

Think it can also be disabled on the console.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.