Mitel Outgoing call issue .. not able to dial out ..

[abvi]

Mitel phone system in a Hotel:
Setup:
Mitel sx200 cx
Mitel ASU II
working with Mitel 5340 IP Phone

Issue: We are able to receive inbound calls but when dialing for outbound call we have to dial 9 for outside line and we do det a dial tone after pressing 9 but as soon as you dial 1 and ten digit phone number there is no more sound no error msg.. no ring.. or it does not even dial out just silence ..

Called the phone company phone lines are ok as per them till the box .. (before Mitel system hookup)

I do not have any knowledge of this system .. any help would be appreciated.
Any Tech help if available near area code 62992 (southern Illinois )
I do not have any info on dealer who installed it or technical installer who installed the system .

I am confused as incoming is fine no problem just the out going calls have issue .. local and long distance ..

Please Help

-Tap
ABVI Ullin, IL

 

[OldTimingMan]

Mitel is on the web.

http://www.mitel.com.

Find a dealer there. Best place to start.

 

[jabbo99]

We are able to receive inbound calls but when dialing for outbound call we have to dial 9 for outside line and we do det a dial tone after pressing 9 but as soon as you dial 1 and ten digit phone number there is no more sound no error msg.. no ring.. or it does not even dial out just silence .."

1 + 10 digits sounds like you're dialing a long distance number. Are you able to place local phone calls?

 

[kwbMitel]

Cant dial out
Telco says lines are ok
Silence when dialing

Best Bet, you are configured for Ground Start lines and the Telco has changed them to Loop Start without notifying you.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jpruder]

I don't think you can have ground start on a 200CX