Mitel Nu-Point dial by name issue

[john67]

Hello,

I have a customer complaining that when dial by name, they cannot enter more than 3 digits.
where can I change it so that they can enter more digits?

Thanks

 

[kwbMitel]

you probably have exact match break enabled.

Once the system determines that only 1 match exists it will act on the digits provided.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[john67]

Example of the problem: there is last name of Bila and Bilo and caller want to talk ot Bilo


when dial by last name, it will not accepts more than 3 digits and no matter which last name you dial, it will always go to Bila.

can someone please help.

 

[kwbMitel]

The issue will be with the name input on the mailbox.

Re-enter the one that doesn't work.

Are the mailboxes identical in every other way? (Language?, FCOS?, LCOS, etc)

**********************************************
What's most important is that you realise ... There is no spoon.