Mitel Mivoice Office 250 / Mitel 5000 Web portal not displaying.

[Keowolf]

Hello All,

I have a customer who is no longer able to access the Mitel web portal. I have not been on site to test myself but while remote into a computer on their network I am able to access the DB programming thru the Sys & Admin tool but unable to access via web portal. I scheduled a reset and had no luck with that. The computer and the phone system where both on the same subnet. IE says can not display page.​

Also trying to get remote access I had him forward port 44000 to the internal Ip address of the phone but am unable to connect. Is there additional steps that need to be done.​

The programming version was 6.1.3.56 if I recall correctly.

 

[sarond]

I have had issues lately with the software installed out of Mitel (it could be 6.1.3.56) where I can't web into the system.

It is frustrating as this is usually how I upgrade the software. The only solution I found was to upgrade via the front USB to a later version.

 

[sarond]

I just had this today on a 6.1.4.64 CF from factory.

Took me a few USB sticks to get it to work. For some reason the first 2 I tried said in was successful on the LCD but only took a couple of seconds to say it, but it did not upgrade. With the 3rd USB stick I tried it went through the upgrade process as usual.

Now running at 6.2.2.13 the web works ok.

 

[Keowolf]

So I upgraded to MiVoice_Office_250_6_1_SP_1_PR_2_NA (6.1.4.64) from 6.1.3.56 and still no change. Unable to access web page directly connected to the back on same subnet.

Customer does not have software assurance so I was unable to bring it up to 6.2. So if anyone knows a non upgrade workaround let me know.