Mitel ICP 3300 not showing incoming calls went to voicemail in SMDR log 3

[snoadmin]

I have enabled logging incoming calls in SMDR option in the Mitel 3300. The SMDR log shows calls that were picked-up but doesn't show calls that were missed and went to voicemail. What other settings do I need to enable to the SMDR log captures calls that were missed and went to voicemail?

Your help is greatly appreciated.

 

[SXWizard]

You need SMDR enabled in COS of anything a trunk may end up on - extensions, voicemail ports, etc.

 

[snoadmin]

We only need to monitor the Incoming calls. Do we only need to enable SMDR for External in COS, or should we also enable SMDR for Internal in COS?

Thank you.

 

[kwbMitel]

The call will typically report the last station to touch the call, not every station

If you are sure the vm is the last station and other devices are reported then check the cos of the vm ports

**********************************************
What's most important is that you realise ... There is no spoon.

 

[snoadmin]

Thank you for all of your help everyone!

 

[Billz66]

snoadmin , if someone has provided help , use the Hyperlink to thank them , it awards the person a star ,click on the links that say

Thank kwbMitel
and star this post!
Thank SXWizard
and star this post!

If I never did anything I'd never done before , I'd never do anything.....