Mitel handset volume doesn't save change

[tarfin]

Hi all,

Appreciate any help you can give. I walked into a school system that uses Mitel VOIP equipment including a 3300 ICP and 5212/5224 handsets. The staff needs to change the default volume on the handset which you can do but as soon as you hang up and take another call the volume is back down to where it was. Also when paging over the intercom the volume is very low. This is a big problem during lockdown drills.

I'm guessing these 2 issues are related but I'm not versed in the Mitel system or very well in VOIP at all. If it weren't for a broke school district I'd recommend they find a solution provider but I'd like to help them and possibly educate myself a little in the process.

Thanks for any and all help you can give!

 

[tlpeter]

If i recall then this only hapens when you put the volume at the highest level you can.
When you do that put it one lower and then it will save it.
This is a stupid safety issue so you will not get hearing problems.

So if the scale goes from 1 to 10 then put it on 9.


ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[yeahbutno]

There is an option in the class of service to save the handset volume change! Set this to yes for the specific handset!

 

[kwbMitel]

Do both of the above.

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Occam's Razor - All things being equal, the simplest solution is the right one.