Mitel Contact Centre Work Timer

[robbymac]

Hi Guys

Can anyone advise how I change the work timer in Mitel Contact Centre?

After an agent has finished a call they appear in the "unavailable" column in work timer status. This is currently 60 YES 60! seconds before moving to available status.

Is the work timer adjustment in the COS forms for ACD Agents in the MN3300 or can it be adjusted in the Queue properties or by some other setting from within the MN6100 Contact centre server?

Thanks in advance

Rob.

 

[Supernova99]

It is on the 3300 and it is the COS of the agent ID

Share what you know - Learn what you don't

 

[LoopyLou]

its called work timer.


There may be no i in team but there are three f's in fudge off.

 

[robbymac]

Thank you both.

Kinda thought it was a Cos variable in the MCD. I will dig around and bring it down to 10 seconds!

Regards

Rob