murcielag0
Technical User
Hey All,
I've been asked if we can link the Chat Ringing to the Phone. (if only this was possible)
So, I need to come up with another way for the Agents to hear that there is a chat coming through on their system.
The agents already have a Plantronics, both ear headset on linked to their phone so the little <bing> isn't enough.
Any ideas that could help would be appreciated.
I've been asked if we can link the Chat Ringing to the Phone. (if only this was possible)
So, I need to come up with another way for the Agents to hear that there is a chat coming through on their system.
The agents already have a Plantronics, both ear headset on linked to their phone so the little <bing> isn't enough.
Any ideas that could help would be appreciated.