Mitel: CCMweb Reporting

[z.e]

When I am going to report through "Queue Group Performance by Period", there is not any data in "ACD call offered" column (at some hours). To solve this problem, I should do Summarize process!!!
you can find report in the attached file.

Bests

 

[Billz66]

looks more like there wasn't any calls during those periods , unusual for it to show data then not then show it again

report doesnt indicate what time parameters were chosen

As with everything its alos best to mention what versions are being used ( miVb and CCM)

If I never did anything I'd never done before , I'd never do anything.....

 

[z.e]

Thanks for your reply!!

Version of CCM: 6.0.3.0.
Version of Controller: MCD. 5.0 SP2 PR1.

It should mention that to solve this problem I should do Summarize procedure every day !!!!! It takes about 7 hours to summarize data!!!

Let me know what shall I do?!