MITEL 6865i problem : Cfg Svr Failure

[CedricB]

Hi everyone,

First of all, sorry if my English is bad.


We have a problem on a MITEL phone, for example when we tried to push the button “Call lists key”

, the phone displayed “loading” then “cannot display” and it is impossible to do an action, this is the same problem after a reboot. The phone have more than 20 missed calls and it is possible to make a call.

Phone :
Platform : 6865i
Firmware Version 4.2.0.2023
Firmware Release Code SIP
Boot Version Boot2 1.0.0.D Jun 16 2016 01:28
Server : MITEL MiVoice Office 400



See below the error “Cfg Svr Failure” :

After a phone reboot, the same thing :

I was wondering if the problem could be this one, but I don’t know how to resolve it at the moment :
[URL unfurl="true"]http://micc.mitel.com/kb/KnowledgebaseArticle51305.aspx[/url]

I found no other information on the internet or the documentation.


I tried to do a port mirroring and I made a Wireshark capture, when I was trying to do the action on the phone (push the button).

We can see an unauthorized action when I push the button on the phone, this is probably associated with the problem, I am still looking for why :

Full file in attachment.


I tried to change the “configuration server” config on the phone, HTTPS, HTTP, but this is still the same problem.

I checked the network config and this is OK. In addition, everything works well since the beginning of February with the same config (phone and network). We have more than 30 other phones and it’s working well.


What do you think about that ? Do you have an idea ?


Thank you !

Cédric

 

[CedricB]

Hi,

Someone have an idea ?

I tried with TFTP and this is the same, I also tried to compare with another phone and the config is the same. Maybe a bug ?

Mitel 470

Version :
System software
Application Boot
Version 8723a1 8723a1
Date 13.12.2016 13.12.2016

WebAdmin
Version 8.19


Thank you

Cédric

 

[kwbMitel]

Usually if you don't get an answer in this forum it's because none of have any idea.

I haven't worked on the Mitel 400 not am I familiar with that set type. I believe the same is true for most of us.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[CedricB]

Hello,

Thank you for your answer,

Ok no worries about that, I will wait for an answer and I will let you know if I have tried anything else.


Thanks

 

[CedricB]

Hi,

It's working after deleting the local config and a factory reset ! Sometimes it's better to start from the beginning to save time...


The difference I have seen in the local.cfg and server.cfg in the phone :

- HTTP digest password has changed, but It's configured with "http digest force login 0", according to the documentation that means it's disabled, so I think it does not matter.
- was "http digest password: 14563475"
- now "http digest password: YoEhEA63dPskfn5EI0lNfJxjaojbu6V7"

- VLAN config is now in the server.cfg file and before in the local.cfg file. I guess it's normal because the authentication was wrong before, but I am not sure...

However, the phone was configured in the same way for 1 month, idem for the switch port and vlan config, and it was not working only since the end of last week.


Thank you for your help and have a good day,

Cédric