Technical help guy
Vendor
Hi,
Im trying to figure out what is going on with this.... Urgently needed!
Our site is in the process of migrating from Nortel cs1000 to Mitel.
Only happens on Mitel wireless 5634 sets....
When calling the site operator (on the cs1000) x4244, calls are not going through from the Mitel wireless 6934 sets.
All calls regardless of product wait in a queue (contact centre) before reaching the operator.
When calling from a Mitel wireless 5634 set, calls are not going through. The caller on the mitel 5634 set gets dead air. or also today i have found that when i make my test call from a 5634 set, no calls got through. They all got the typical greeting "all agents busy etc", then call stays active but then hangs up shortly after). The operator can here the person on the mitel 5634 set but the person on the 5634 set cannot hear the operator. The call disconnects and the operator has to call back the user to find out what they called for.
Now a little bit of a twist, the calls get answered by two different locations but they are all in the same queue. The other location has 2 nortel ip sets that are registered back to the main location where the operators are. These two phones are part of the operators and are in the queue.
Ill also post in the CS1000 forum as well just in case its something on the Nortel side,
Soo!!! thoughts needed please!
Thank you!
Im trying to figure out what is going on with this.... Urgently needed!
Our site is in the process of migrating from Nortel cs1000 to Mitel.
Only happens on Mitel wireless 5634 sets....
When calling the site operator (on the cs1000) x4244, calls are not going through from the Mitel wireless 6934 sets.
All calls regardless of product wait in a queue (contact centre) before reaching the operator.
When calling from a Mitel wireless 5634 set, calls are not going through. The caller on the mitel 5634 set gets dead air. or also today i have found that when i make my test call from a 5634 set, no calls got through. They all got the typical greeting "all agents busy etc", then call stays active but then hangs up shortly after). The operator can here the person on the mitel 5634 set but the person on the 5634 set cannot hear the operator. The call disconnects and the operator has to call back the user to find out what they called for.
Now a little bit of a twist, the calls get answered by two different locations but they are all in the same queue. The other location has 2 nortel ip sets that are registered back to the main location where the operators are. These two phones are part of the operators and are in the queue.
Ill also post in the CS1000 forum as well just in case its something on the Nortel side,
Soo!!! thoughts needed please!
Thank you!
