Mitel 5505 SIP Guest Phone

[braindead2]

Having issues with the Mitel 5505 SIP Guest phones, that there not displaying the handsets user display name but displaying the DN number.. There is not that much information on these devices on Mitel ONLINE except for the Admin Document which is very poor.. There is no information on the device base browser to the SIP setting itself, although easy enough to access by browsing to the IP address of the phone..

Once the user display name is programmed on base SIP programming it's meant to dispaly that name on the handsets, but I have tried everything and it still just displays the DN number.. I have factory defaulted the handsets reprogrammed on 3300, used the browser to access the SIP settings on the phone base to programm the user display name, rebooted the phone but still it displays the DN..

Anyone any information on these or know where im going wrong ?

Braindead

 

[wireman50]

Does it need a telephone directory entry on the 3300?

 

[braindead2]

it has a telephone directory name on the 3300 as well, but thats not used on the display of the handsets..

 

[wireman50]

Maybe this is missing?

Other MCD ESM Forms
The following data should be programmed:
• Dial Plan: SIP Device Capabilities -> Advanced -> Dial Plan
• Voice Mail Retrieve Address : Call Rerouting First Alternative
• Room number: Property Management -> Guest Rooms
• Class of Service Options -> Basic -> Display -> Suppress Delivery of Caller Id Display

 

[braindead2]

unfortunatly none of they options do anything to the display on the handsets themselves..

 

[wireman50]

Well the only other place I can see is in User and device and settings,directory name and maybe untick or tick primary name...after that....the only option is the guest rooms form (see guest room s in the 3300 help.