Mitel 5330e stuck in headset mode

[msyoung2001]

Hey everyone,
I have a older Mitel sx200 ICP system that is running the latest software as far as I know. I also have 4 5330e phones connected at a remote site. This site is connected back to the main site where the sx200 lives via a site to site VPN. 3 of the phones have Mitel bluetooth headset adapters and docks attached to them. Without the headset paired the phones work perfectly. As soon as I pair a headset to a phone the handset stops working. I can not use it for anything. Hitting the speaker button 1 time turns on the headset and pressing it again turns on the speaker option. I do have an option set to enable headset mode in the sx200 but dialing that without a headset paired does nothing and dialing it with a headset paired give me an access denied. I have used headsets on other IP phone on a different sx200 without issue so this is very confusing to me. Does anyone know how to make it so the handset, speaker and headset will function as designed? Also I did confirm that I do not have the handset plugged into the wrong port on the back of the phone.

Thanks!

 

[Billz66]

did you move the jumper from the back of the old phones

from memory the headset module had a link to pass audio - very small - 2 pin sits on phone circuit board

If I never did anything I'd never done before , I'd never do anything.....

 

[msyoung2001]

No i didn't do anything with any jumpers. All I did was to remove the back blank panel and install the bluetooth module in it's place. I don't recall seeing any jumpers but i can certainly take a look.

 

[Billz66]

its hard to see - very small should be just above the mac address labell approx 50 mm to the right of the ethernet port

there is a white plati socket on the cct board and the jumper goes into that

If I never did anything I'd never done before , I'd never do anything.....

 

[Billz66]

heres a link to the image from the installation guide

If I never did anything I'd never done before , I'd never do anything.....

 

[msyoung2001]

So am I removing the jumper or just changing the position? I will be at the site tomorrow and can look.

 

[Billz66]

you just need to make sure its installed

If I never did anything I'd never done before , I'd never do anything.....

 

[msyoung2001]

Ok so i see the spot where it would go and of course it is missing. The headset kits didn't come with one either.. Is there a way to source them? i have some PC jumpers but they are made for 2 pins and i assume wouldn't work for that.

 

[jpruder]

You can use a computer motherboard, or hard drive flea clip

 

[msyoung2001]

Ok cool. From what i can tell i am jumping the 2 right most pins as you are looking at the phone from the back?

 

[jpruder]

Ok cool. From what i can tell i am jumping the 2 right most pins as you are looking at the phone from the back?

That is correct

 

[msyoung2001]

Ok so an update for everyone. Adding in the jumper did not change the function of the phone. When the headset is paired i am still not able to use the handset. Any other thoughts?