Warrenator
Technical User
Good Afternoon,
Someone just asked me a question regarding Mitel, I know more LG personally.
So to you, the question goes:-
"We have a small business and going to be operating 4 phones. 2 in an office, and 2 off site. They are connected to our VoIP provider, Soho66.co.uk through the SIP protocol.
All the phones so far work well apart from a few things. We are able to make internal/external calls and receive them okay, however neither the Hold function nor the Transfer function work.
When on an internal call and the Hold key is pressed, the Line 1 button changes from solid green to flashing amber and the hold music is played as it should, however;
When on an external call, the Hold key is pressed, the Line 1 button changes from solid green to flashing amber, but the call remains active. I can still hear the caller, and the caller can still hear me.
Also, the Transfer button does nothing when pressed on both internal/external calls in an attempt to transfer the caller to a different extension.
I have accessed all the settings I can find through the web interface logging in as Admin, but am unable to find any section relating to hold/transfer. I have contacted Soho66, who are unable to provide any support as they are unfamiliar with the Mitel phones.
Do you have any suggestions as to what I can try?"
Any solution would be appreciated.
Gently does it. If gently doesn't do it, smash it with the hammer.
Someone just asked me a question regarding Mitel, I know more LG personally.
So to you, the question goes:-
"We have a small business and going to be operating 4 phones. 2 in an office, and 2 off site. They are connected to our VoIP provider, Soho66.co.uk through the SIP protocol.
All the phones so far work well apart from a few things. We are able to make internal/external calls and receive them okay, however neither the Hold function nor the Transfer function work.
When on an internal call and the Hold key is pressed, the Line 1 button changes from solid green to flashing amber and the hold music is played as it should, however;
When on an external call, the Hold key is pressed, the Line 1 button changes from solid green to flashing amber, but the call remains active. I can still hear the caller, and the caller can still hear me.
Also, the Transfer button does nothing when pressed on both internal/external calls in an attempt to transfer the caller to a different extension.
I have accessed all the settings I can find through the web interface logging in as Admin, but am unable to find any section relating to hold/transfer. I have contacted Soho66, who are unable to provide any support as they are unfamiliar with the Mitel phones.
Do you have any suggestions as to what I can try?"
Any solution would be appreciated.
Gently does it. If gently doesn't do it, smash it with the hammer.