Mitel 5000 Integration with 3rd Party IVR

[vtphoneguy]

Afternoon All,
Working on a 5000 HX, 5.1 SP4 and a 3rd party IVR solution. The 5000 and IVR are connected via PRI. I have 90% of the integration working but getting stuck on the final piece of the puzzle.
The IVR will be making external automated calls and play a recording. Example, "On Monday, May 5th we are planning a power outage in your area....etc."....the IVR will autodial all of the customers affected by this outgage and play the message.

So, calls originate from the IVR, across the PRI into the 5000, then have to access the PRI connected to TELCO and complete the call.
I think the key to success lies in the Call Routing Table.

Any and all ideas welcome.

 

[alex053]

whats the problem? will it not dial out? the call routing table is for inbound calls.

 

[layereight]

This may not work but I would start with this. In the 5000, have the pri from the IVR ring to a call routing table. In the call routing table, create a DID pattern with a ring type of DISA. Have the IVR send the DID pattern then pause to let the 5000 answer, then the IVR can dial the outgoing trunk group access code or ARS and the outgoing number.
You might also want to try in the call routing table having the DID pattern with a single answer type and trunk group access or ARS as the ring destination. Good Luck!

 

[vtphoneguy]

Thanks for your input guys. At the moment, if I know what number needs to be dialed by the IVR, I can build a phantom extension in the 5000 and then forward that to the external number. Then I have the IVR simply dial the phantom extension that I built and it works fine. However, I can't build thousands of phantoms to account for every number the IVR might dial.
What I really need is to capture the digits sent from the IVR and send that out via ARS or a trunk group.

@layereight: Sounds like you and I are in the same ballpark, will continue to tweak and see where I can get.

Thanks

 

[BrianWarner]

Have you IVR trunk group ring-in destination be a call routing table. The Pattern will be NXXXXXXXXXX for local. That is if your ten digit dialing. or 1NXXXXXXXXX for long distance. Your Ring-In type will be collected digits. Your Ring-In destination will be Your ARS feature code. Either 9200 or 92000 by default. You will have to be in on-line monitor to program ARS as a Ring-In destination I believe.

 

[vtphoneguy]

Excellent Brian, will give that a shot!

 

[BrianWarner]

Let me know how it works. I'm doing something similar dialing from my MCD to my 5000 then onto the PSTN.

 

[vtphoneguy]

Will do