Mitel 470 dial out issue

[bdvtech]

I have a customer that is using a Mitel 470 in their small motel/hotel. There are 2 IP phones and around 30 room phones. The room phones are analog phones with programmable buttons on the bottom. A couple of the buttons are used to call 10 digit phone numbers. Regular calls from the analog phones are made by dialing 9 and the number. Recently, for some strange reason, the room phones are not able to dial out. The IP phones can use 9 and then dial a number but this does not work on the room phones. After 9 is pressed, the user hears a fast busy signal. I installed a backup of the customer's database on my in house test system and I have the same problem. Incidentally, the customer is using analog POTS lines for their phone service. I have been through the programming multiple times, and I cannot figure this out. Hopefully someone can offer some useful assistance. Thank you.

 

[Cody2020]

Have you checked the permission sets of the phone?

If the room is stuck in a checked out state you could get this.

 

[bdvtech]

I can look but it is all of the room phones regardless of their state.

 

[sadic]

I have a customer that is using a Mitel 470 in their small motel/hotel. There are 2 IP phones and around 30 room phones. The room phones are analog phones with programmable buttons on the bottom. A couple of the buttons are used to call 10 digit phone numbers. Regular calls from the analog phones are made by dialing 9 and the number. Recently, for some strange reason, the room phones are not able to dial out. The IP phones can use 9 and then dial a number but this does not work on the room phones. After 9 is pressed, the user hears a fast busy signal. I installed a backup of the customer's database on my in house test system and I have the same problem. Incidentally, the customer is using analog POTS lines for their phone service. I have been through the programming multiple times, and I cannot figure this out. Hopefully someone can offer some useful assistance. Thank you.

better you check your ars and class of restriction

 

[bdvtech]

Have you checked the permission sets of the phone?

If the room is stuck in a checked out state you could get this.

I programmed all the rooms so that none are checked out. I also set the permission to Front Desk/Back Desk just like the IP phones. I go to an analog phone dial 9 for an outside line, then as soon as I press any other digit I hear a fast busy. I can go to an IP phone, dial 9 and the number and the call goes through. There is something about the analog phones that won't dial out.

 

[bdvtech]

better you check your ars and class of restriction

The 470 does not use ARS or Class of Restriction. Those are features of a 3300 or MiVB.

 

[bojo3871]

if your permission sets are correct for when the room is occupied or vacant, then do a Telephony trace (Telnet 1818) to see what is happening when the call fails.

 

[bdvtech]

It turns out that the database had corrupt data. I was able to install an old backup and the issue resolved.