Mitel 3300 UCA Clicking on a missed call to dial out

[mkimmer]

Hi there... first time using UCA ..

Got it all installed and all seems to be working fine except when you click on a missed call to dial out... it doesn't go. You get a fast busy from the phone set.

I know UCX using the Telephony and modem dialing.... but does UCA use it as well? When I make adjustments to it , it doesnt seem to change the outcome.

I don't see any area under the UCA settings if there are some to work on the dialing out.

thanks all

 

[LoopyLou]

What the issue is that a missed call will be showing the number of the calling party. To get out of the phone system you typically have to dial a leading digit like 9 in North America. Can't remember exactly how but you need to tell the UCA to add the 9 before dialing external calls. There is a setting in the 3300 systems option form that allows you to add a 9 for applications but don't think that applies to the UCA. More likely its a setting within UCA.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[wireman50]

Could be something as simpole as the leading digit (i.e. 0 in the UK) being stripped off the incoming cli and therefore you have to add it back using "inward dialling digits" form on the MCD. You need to add 0 and 00 in the UK.

 

[Mitelmatt]

In the UCA server manager under the Pbx tab, go to the Pbx in question and edit, in there is a dialling prefix column insert your dialling prefix I.e. 9

 

[mkimmer]

I just checked that setting and there is already a "9" there

 

[LoopyLou]

If you get a missed call from an internal extension and click on it does it dial?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[mkimmer]

yes missed calls work just fine... just anything from the ouside

 

[Billz66]

When you try and make the call , the number should be sent to the phone .

Check the phone display for an indication of whats missing that would enable the call to proceed.

Also the pabx extension length determines which numbers the prefix is added to and alos some versions of UCA use the local PC dialling rules and the newer versions have an area to configure the dialling rules ( under enterpirse and the pabx i think)



If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Are you telling the UCA client to dial the missed call or is it the softphone? Wonder if the UCA client has a COR to allow dialing out or does it even get a COR.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[mkimmer]

Its the UCA client.... It doesn't even seem to hit the physical phone when you try to click on a outside call... inside works fine. I don't recall seeing any kind of COR setting when setting up the client.... but It was my first time as well

 

[boycey9]

Hers my method of setting up dialling on UCA in UK

Under the enterprise tab ensure plus dialling settings are all blank
Under PBX node ensure The Extension length is set to the maximum digits of any DN on your system.
Also set dialling prefix to a 9 and plus dialling settings to country 44 International 00 and national 0

This should be all you need, you do not need to put a 9 in to dial out as all calls should have this added in for you.

 

[LoopyLou]

The softphone will have an extension number which means its programmed on the 3300. If you are using the softphone as a stand alone phone it will have a COS and COR just like a normal phone.

The UCA sofphone can be used on its own or it can work with a desk phone and control that desk phone. When you dial then you can select to do it via the softphone or you can have the UCA set to make the call from the desk phone.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[mkimmer]

I think I have checked all of that... but I will look.

I also had to give this user a headset button on their phone because when the clicked to answer the call on the pop up.. it was going through the phone speaker and not the headset. they had to hit the answer button on the physical headset its-self after the clicked on the answer.

For some reason when they click on a vm to listen through their communicator advance... it doesn't play through the headset for some reason...or the phone.. so not sure why its doing that. But when I turn the headset button off on the phone... it plays through the phone or the speakers...depends which you choose...

 

[LoopyLou]

The behavoiur of the phone is normal without a headset button. Without the feature turned on you have to lift the handset to answer the call if you don't want it to go to the speaker.

If you click a message to play in the UCA you should get it through the speakers of the PC unless you chose the option to have it dial the phone. if dial the phone you have to answer it to hear it.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.