Mitel 3300 telephone directory 1

[braindead2]

is there any specific logic to how the mitel telephone directory displays names/numbers when searching a name from a desk phone.

i.e. say a user has a desk phone 313 and a soft phone 6313,both with the same name against them. However, the customer doesn’t like that when searching the tel directory that 6313 is displayed before 313. Is there any way I could make 313 display first.

313 is the prime number in the multi-device group 313 and I've also set the ""prime name"" on the 313 extn but still the same, always displays the 6313 first


any help appreciated.

 

[SXWizard]

You could put a . in front of the last name in the tel dir (.Smith,Bob) for the name of ext 6313. Then the search for Smith will only show ext 313.

 

[braindead2]

That's an excellent idea. I will try that today

Thank you very much

braindead

 

[bribob]

Braindead2, if you set Privacy to YES (User and Services Configuration) for the SIP extensions, then they won't show up in the Phone Book.

If the 6313 is a member of the MDuG(313), enabling Privacy might be preferable to modifying the last name with a period as 6313 won't be able to receive calls directly.

If 6313 is a normal extension, then by all means modify the name with a period.


-b