Mitel 3300 Remote Hotdesk.. I think thats what my subject is!! lol

[mkimmer]

ok... guys. Last question for today.

I have am important person in the company that wants to use their cell phone to dial into the office here and then be able to dial "9" then make outside call making it look like they are dialing from their phone.

I have played with this before and was able to get it to work.... but now I think I forgot how to use it.

I know I have created a DID for the system hotdesk number and when I dial it xxx-xxxx I get dial tone and then I punch in the three digit ext XXX... and then I hear dial tone again. Not sure what to do after that.

I tried entering a pin code but seem to get hung up on...

any help would be great

 

[kwbMitel]

Well, there are quite a number of ways to do this.

Calling the hotdesk number would allow you to login as a hotdesk user and access system features from that hotdesk. The process is convoluted and may be more than you need.

It might be simpler to use DISA (I recommend DISA with Authorization)

Program a DID as the DISA code
Program an independant Account code that has the COR to allow outside calls

Dial into DISA
Input account code
Dial out

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mkimmer]

I think he may want to use some features at the hot desk level as well... so will that DISA give me that?

Sorry... hate being the new guy

I have gotten this to work on this system when I first put it in months and months ago.. but now i don't remember what I did. I guess I should have wrote down.

 

[kwbMitel]

If he wants to use mid call features such as call hold, transfer, conference, etc he will need to be a hotdesk user.

If he only wants to call out - DISA will do

To simplify/maximise value the call out via hotdesking I recommend using the External hotdesk user callback number. This method initiates the call from the 3300 to the cellphone (inbound to Cell usually free minutes) and then conferences the outbound number. The outbound number can be pre or post callback.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Use this if you have newer software and a PRI in stead of DISA. Works a lot better.

Call Recognition Service
Description
Call Recognition Service (CRS) checks the calling line ID of the incoming call to determine whether the caller is an external hot desk user (EHDU) and whether the trunk is "trusted" or "non-trusted." If the caller is an EHDU on a trusted trunk, he or she is automatically logged in. The digits dialed by the EHDU are then processed and the call routed to the intended station or other destination. If the digits terminate on the Hot Desking Access Number, then the user is provided dial tone and may continuing dialing.

A non-trusted EHDU must enter his or her PIN to log in. Without CRS, the EHDU would have to dial the Hot Desking Access number followed by their hot desk user directory number and User PIN to log in (unless they have "Permanent Login" enabled in their Class of Service).

CRS also provides integration with the Closed User Group (CUG) services (also known as Force-to-PBX) offered by some mobile phone carriers. With CUG, all calls to, or from, a mobile subscriber are routed to a PBX over a dedicated trunk for processing. When used in conjunction with EHDU, the PBX can recognize calls made from mobile devices as originating from an EHDU by matching the PSTN number of the device to its EHDU directory number. To recognize that a call is being made to the mobile phone, the PBX matches the called party number (i.e., the PSTN number of the mobile phone) with the EHDU. Once recognized, the PBX substitutes the PSTN number with the EHDU directory number and routes the call to the EHDU. And since the PBX is always in the call path, it can maintain device state (busy, idle, call forwarding active, etc.) and offer mid-call features through DTMF detection.



I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

Right you are loopylou, I haven't played with that yet

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Works a treat. Can set it up to allow you to dial or have the system dial the number and call you back.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.