Mitel 3300 - Pet Peeves, DCR's, and Wish lists Update Dec/09. 1

[kwbMitel]

Mitel 3300 - Pet Peeves, DCR's, and Wish lists.

This is a Continuation of earlier threads:

To view earlier discussion follow these links.

thread1329-1569902
thread1329-1575204




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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

Updated List as of Dec 11, 2009

High -Ability to setup an analog extension/ONS, with a pre-specified prefix, e.g. 9 for outside line (for say fax machines).

Med -A way to have a visual indication of day/night mode (e.g., you can have a call forwarding key which lights up when active, how about one for 'Night 1')

Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.

Med -Sub-attendant function.

Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configurable so that conflict dialing is avoided. SX-200 has this.

Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250

Med – Ability to send Calling Party Name, based on DN much the same as Calling Party Number. Default Name, and tables much like the Calling Party Number table/form.

Med - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.

[highlight]New[/highlight] Med - ACD functionality needs ability to provide pre-announce greeting before presenting call to the agents. Must be done within single queue to avoid reporting issues.

Low - Have IP page include overhead page (like on the 200icp)

Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so

Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).

Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.

Low - Web interface to work on other browsers/platforms (e.g. Mac+Safari)

Low - distinctive ring for different keys on a phone

Low - User configuration should have editable fields for Call routing Assignment.

Low - BLF Lamps for 5550 console. Current method for creating BLF’s for 5550 console is difficult to manage. It also uses costly resources (licensing) A method by which a lamp can be enabled via the User Configuration form would be preferable.

Low - Range Programming for System Speed Dial (Range Delete Also)

[highlight]New[/highlight] Low - Voicemail Menu Nodes need ability to access Dial by Name and Dial an Extension features.

[highlight]Change from Unrated[/highlight] Low - For Multiple- Multicall appearances(of the same DN) on the same phone, only 1 should flash/ring at a time

[highlight]New[/highlight] Unrated - Need ability to associate MWI keys with any valid mailbox. Currently MWI fails if mailbox is single digit.

[highlight]New[/highlight] Unrated - Currently any Keyline / Multicall programmed on a set and only having 1 appearance in the system, is displayed as a single line. Copying the key fails unless the programmer can guess the original programmed type. Functionality of these keys is different, the system should display the type “As Programmed”

[highlight]New[/highlight] Unrated - Current limit of 16 DSS/BLF keys is too low.

Unrated - Ability to turn off canned prompts on Embedded Mail such as “You are being transferred to…”

Unrated - Need Ability to play greeting and hangup, either with Rad or with Announcement Type mailbox

Unrated – Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated.comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labeling keys is here to stay.

Unrated – Trunk and DN status in SNMP

Unrated - Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good.Comment Export to csv is quite good as it is

Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (e.g. on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?

Unrated - The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment'Comment Sounds like a tech support question

Unrated - an option for call timer on phone display to run minutes: seconds not hours: minutes

Unrated - LCD based PKMs (e.g. 48 key) Self Labeling same as 5340

Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)

Unrated - Call History key that records all calls ringing the phone (not just the prime DN)

Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)

Unrated - The ability to pickup a park recall from another phone (can do on 200icp)

Unrated - a way to control SIP debugging, allowing you to decide whether to show debugs for: SIP devices, SIP trunks or both (the current situation)

Unrated - A field-replaceable battery for the cordless handset



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[TechInter]

KWB, very good whish list !! I would like all of these )

Here my request :

- opportunity to use some FAC on maintenance commande, like "clear all feature - remote" (HIGH)

- More flexibility on the schedule night service by the day (morning-noon-afternoon-close) and also as mentioned, the week-end (MED)

- Add holiday greeting on embedded voicemail and schedule by a date (MED)

- Ability to read all form in the backup file (LOW)

- Ability to schedule a backup through FTP on MCD4, with choice of once, weekly, monthly, ...(whithout OPS) (LOW)

- Ability to close/open a ACD path on one button (with light), and the call take the "Path Unavailable Answer Point Directory Number" (MED)


Thanks

 

[tlpeter]

Night service on a ringgroup
Being able to login or logout on a ring group like the huntgroup
Better nightservice (already mentioned)




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwbMitel]

TechInter:

I will add your items to the list. With respect to the priority, items have to be requested from several sources before they get greater than low. Feel free to argue the point and try to get others to bump the priority but none will start with more than Low and most will be unrated.

tlpeter:
By night service on a ring group I interpret this to mean you want ring groups to be in the call rerouting forms, Correct?
Ring group menbers can log in and out using Presence and MCD 4.0


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[UncleRalph]

Something that's a more recent problem, is needing to have the ability to put the prime line of an ACD phone on the resilent "hot desk" ACD agent phone.

Ralph

 

[kwbMitel]

UncleRalph: can you elaborate a bit, I'm not getting it.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[vlevalois]

I concur with:

New Unrated - Current limit of 16 DSS/BLF keys is too low.

Vince

 

[kwbMitel]

I'll bump the DSS limit to Low for next one

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[fissure]

It would be nice to be able to edit the 'speed call number' as well as the 'actual number' in 'system speed call assignment'

right now, 'speed call number' is read only, so you have to delete and re-add if you get it wrong/want to change it

whilst we're on 'system speed call assignment', it would also be nice to be able to specify how many records to delete (right now, it just deletes one at a time)

All in 10.0.1.23 at least.

 

[Mitelpassion]

Fissure, I think the ability to change using the import spreadsheet for various or even all forms would be nice, not just the speed calls.

kinda like using OPS manager TASMAC update. so you'd enter the info that you want to change and then what to change it to...

 

[kwbMitel]

Agreed MitelPassion.

With OPS seemingly being phased out, this is even more important. I will add a TASMAC equivalent request.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.