Each time that a wake-up call is set, altered or canceled, the system generates a log. The logs can be printed on demand or at a specific time. They show the date and time the wake-up call was set, the extension number, wake-up time, and call status (answered, unanswered, busy). The system also generates logs for each wake-up call attempt for a particular room. A list of all rooms, showing which have wake-up calls set, can be printed at any time. Wake up logs are described in more detail in accessing system logs in the help files.
Hotel/Motel Access System Logs
Description:
This feature provides user access to the logs generated by the system during operation of the Hotel/Motel feature. The following logs can be generated:
automatic wake-up call logs for all wake-up call attempts, changes, and cancellations
call block logs when the call block attributes are changed
occupancy logs every time a guest is checked in or out with the Guest Services Application (GSA)
room monitor logs when the status of a room monitor changes, or when an error is encountered in setting up a room monitor
time logs generated when the system time is changed
feature operation failure logs caused by communication delays or failures in a Hospitality Cluster.
Conditions and Feature Interactions
None.
Programming
Enter the port name from which the Hotel Logs are generated in the Application Logical Ports form.
Operation
Wake-Up Logs
A Wake-up log entry is generated each time that a wake-up call is set, attempted, changed or canceled. The Wake-up log has the following format:
yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
WAKE-UP: n ggggggg hh:mm:ss cc (comment) sssssss
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