Mitel 3300 Nupoint Wake up calls print out

[Hawaii5O]

Recently installed a Hospitality system mitel 3300 MXE MCD 5.1 with Nupoint voicemail. Does anyone know how to get the wake up calls to print out? Guests are trying to set their own wake ups but front desk never gets notified. Is there a report that can be run on the fly to show scheduled wakeup calls and then exported or printed?

 

[kwbMitel]

Not for wakeups set via nupoint as far as I know.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Hawaii5O]

Any suggestions or work arounds, besides use Embedded VM?

 

[kwbMitel]

Wake ups using feature access codes can be printed

Don't use vm of any sort

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Any wakeups set on the 3300 can be printed out via a printer setup at receptiion. If you have a PMS system it might also have a means of printing wakeup
What kind of console are you using because there is some compacitiy to view wakeups throught guest services.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Hawaii5O]

Offered the option of feature access codes but since there is no way for guest to confirm they entered time correctly besides calling the front desk, it was denied as a solution. Problem is that the Nupoint does not offer any type of report. Does anyone know if the Nupoint can send the Wake up info to the PMS or if their is a command the PMS can send to request a list of wake-up calls.

 

[LoopyLou]

Each time that a wake-up call is set, altered or canceled, the system generates a log. The logs can be printed on demand or at a specific time. They show the date and time the wake-up call was set, the extension number, wake-up time, and call status (answered, unanswered, busy). The system also generates logs for each wake-up call attempt for a particular room. A list of all rooms, showing which have wake-up calls set, can be printed at any time. Wake up logs are described in more detail in accessing system logs in the help files.

Hotel/Motel Access System Logs

Description:
This feature provides user access to the logs generated by the system during operation of the Hotel/Motel feature. The following logs can be generated:

automatic wake-up call logs for all wake-up call attempts, changes, and cancellations

call block logs when the call block attributes are changed

occupancy logs every time a guest is checked in or out with the Guest Services Application (GSA)

room monitor logs when the status of a room monitor changes, or when an error is encountered in setting up a room monitor

time logs generated when the system time is changed

feature operation failure logs caused by communication delays or failures in a Hospitality Cluster.

Conditions and Feature Interactions
None.

Programming
Enter the port name from which the Hotel Logs are generated in the Application Logical Ports form.

Operation
Wake-Up Logs
A Wake-up log entry is generated each time that a wake-up call is set, attempted, changed or canceled. The Wake-up log has the following format:

yyyy-mmm-dd hh:mm HOTEL x/v -Info- <system name> #eeee
WAKE-UP: n ggggggg hh:mm:ss cc (comment) sssssss



I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Hawaii5O]

Thank you for suggestion. Is this report run on the Nupoint voicemail or the PBX?

 

[LoopyLou]

The 3300.

I do not believe the Nupoint has anything to do with wakeups. It simply changes the FCOS, LCOS etc on checkin/checkout.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.