Mitel 3300 MCD

[pbxnkey]

I have a Mitel 3300 MCD with a user that every so often loses audio on the phone.
I checked the logs and this is what it shows:
An IP Device registered at 4952, CDP L2 MAC address Not Supported, CDP L2 Port Not Supported, CDP L2 IP Address

The MCD is on a flat voice network. Most phones have a PC attached to it. The MCD is connected to the ISP connection and is running DHCP for the phones and the PC's.

 

[LoopyLou]

controller type and software load please.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[pbxnkey]

It's an MCD 4.2 SP2 with Software load of 10.2.2.10

 

[IrwinMFletcher]

Start with the basics....

What do they mean by 'lose audio'? Both directions or just one? Does the call stay connected until they hang up or do they get re-order? Is it always the same person they are talking to when it happens? Are the far end users on cell phones? Enable/check the smdr logs for times when this happens.

 

[pbxnkey]

Both directions. Phone stays online. Not sure if it related to only one particular caller but I doubt it. It's just strange that this extension is having this issue and the logs show the error stated above. I am just curious to know what the error means.

 

[IrwinMFletcher]

Check your power source as well as your DCHP lease time.

 

[LoopyLou]

If you have a flat LAN you are most likely not using CDP because what would be the point. Don't thnk the logs would point to a reason for the loss of audio unless they are occuring at exactly the time of the loss of audio. Are they?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.