Mitel 3300 Issues

[VPTELECOM]

Greetings,

So I am still having issues with my Mitel 3300 and echoing on the lines and 1 phone (a 5220) keeps on disconnecting for no reason (phone has been changed out 4 times and only a replacement 5020 in that spot appears to reslove the problem).

Has anyone else experienced the same wierd issues. I know this system has been installed in a ton of locations but this particular system is using POTS lines for trunking and I can bet that not too many of these IP systems are being installed with analog trunks.

Any help you can offer would be greatly appreciated.

Thank You

 

[andy4uk]

You need to make sure that you have a tone plan setup within your ARS digit modification, also within the ARS digits dialed - digits to follow change from unknown to the required digits i.e. 901.. ....... (9 digits to follow).

This should solve most of your problems..??

 

[TheMitelGuy]

Where is your authorized dealer in all of this? Are they assisting you? This issue should be as simple as you placing a service call and getting a tech to site. It honestly might take them a trip or two to configure the echo cancelation to the correct value, but they should be able to get it.

You should not have any echo. Mitel has some of the best echo cancelation on the market (I swear). Their echo tool is amazing.

To answer your question, I would have replaced the AMB after Mitel Technical Support (MTS) told me too. It's covered under the warranty. MTS should work with the tech and help them get the echo fixed. If they can't, they could then authoriz the tech to replace the AMB. Mitel would then ship the reseller a new AMB.

There was a few REVs of the AMB that had a recall. If you get me your board number (you would have to open the top), I can tell you if it is under the recall. Again, this is a very small few - MX systems only.

As for the 5220d's there is absolutely no reason for the phones to reboot. How are they powered? We too are using the 5220d's and in fact, they are the ONLY phone we have in the field. He have had no issues with rebooting. Are they powered by a PoE switch or the power brick?

I will make sure you get the support you require and get these issues fixed. At Mitel, there is a saying... "Mitel... It's about | YOU!" You the customer.

 

[TheMitelGuy]

The above posting is from my original posting, on this subject in the Avaya IP Office forum.

 

[Mitelpassion]

IP telephones tend to reboot for a few reasons, one being if it doesn't get the apporpriate power it requires. So as MitelGuy asked. Are you using power bricks or POE switches?

Regards,
Eugene