Mitel 3300 ICP Voicemail problem

[optonic]

Hi,
I'm having some problems with our voicemail system.
Our operator has spoken a message for her voicemail box.
During office hours, when an outside line is calling a direct number wich is not picked up, the call is automatic transferred to the operator.
When in Night shift, the voicemail is enabled for the operator. But when somebody from outside is calling a direct number, the call should be routed to the operator, but instead of her voicemail, we get the default Mitel Lady, telling
if they know the extesion bla bla bla.
When directly calling the operator on night shift, we get her voicemail, so thats fine.
The call routing looks fine to me.


It has always normally worked with COS 10, but I Accidently deleted COS 10. I expect we have problems with this since then.
I have the setup COS 10 now back again good as far as I know. But still no result. Maybe some settings?
Does it also affect other settings when deleting a COS?

Somebody has an idea....pleazzee....

thx

Ruud

 

[12345kevin]

The system will always use the voicemail box of the "original" number dialed.

Therefore if you ring extension/DDI A and it routes to B and then in to voicemail it will be the voicemail of A that is used. Depending on your voicemail system, it should be possible to set it to use A when it receives CLI of B

Hope this makes sense

Kevin

 

[optonic]

Hi Kevin,

We are using the embedded voice mail system of Mitel.
It's not clear to me yet.
Isn't there a way to perhaps disable that mitel lady voicemail? Or will this not solve the problem.
Where do I have to look for the DDI or CLI?

thx in advance

 

[TheMitelGuy]

Please make this more simplistic (I'm simple, but not stupid).

RNA = Ring No Answer (the person fails to answer).
DID = Direct Inward Dialing (the external person dialing the extension private number).


DAY: Call to DID > RNA to Operator > Operator Answers

NIGHT: Call to DID > RNA to Operator > Operators mailbox

Are these situations correct?

 

[optonic]

Hi MitelGuy,

thats correct.
At day everything is OK.
But at Night, when a DID calls, and it goes to the operator, the standard mitel voice comes up, instead of the spoken operator voicemail.
When directly called to the operator number (DID) the operator voicemail works.

 

[TheMitelGuy]

Is the operator stations a console (5550/SC 1000) or is it a regular telephone?

I'm trying to figure out if your dialing LDNs or physical extensions.

 

[optonic]

Hi,

The operator has a console 5550.

 

[TheMitelGuy]

I have to assume the call is being fowarded to the console via "0" or a LDN. There probably is no mailbox for 0. Create a mailbox for the FWDing point and see if hte call goes there. We can work from there.

 

[optonic]

Hi,

There is already a mailbox for "0".
And the "0" is connected to LDN 919 (operator number)

The mailbox is working when a caller directly calls our external number.
Only when another employee external number is called and fwd to the operator, we do not get the voicemail only the mitel default notice

 

[optonic]

anybody?

 

[Mitelpassion]

I can only assume that when you phone someone else's DN that that DN does NOT have a voicemail box associated.

So the call gets transferred to the voicemail system but because the original number dialed was the DN of the extension and not the main number or operator, the system will be looking for a voicemailbox for the extensions DN and not the operator.

What you could do is call forward your extensions DN to a path then let the path interflow to your operator extension.

Let me know if you need a better explanation but in a nutshell I think this will work for you.