Mitel 3300 forwarding calls to cellular

[asayani]

I tried to forward my phone extension to my cellular number via speed dial. If someone calls my extension internally, my cell rings. If someone call my extension externally than the call ends up in voice mail.

Do you know how to set up forwarding so that external calls to my extension goes to my cellular?

 

[paterson]

Are you doing "call forwarding" using the set, or are you doing "call rerouting" in the system programming? If you are doing it from the set, then which call forwarding did you enable? There are a few of them.

Call Forwarding options on the set include:

Always -: all calls immediately are forwarded to the destination.
B-INT -: only when your phone is busy AND the call comes from an internal source.
B-EXT -: only when your phone is busy AND the call comes from an external source.
NA-INT -: only when there is no answer on your phone AND the call comes from an internal source.
NA-EXT -: only when there is no answer on your phone AND the call comes from an external source.

I suspect you have only programmed NA-INT. Call forwarding on the set will take precedence over call rerouting for the set. If you do not enable call forwarding from an external source, then the call rerouting already programmed will be used. In your case, the call rerouting is to voicemail.



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[kwbMitel]

My best bet would be the COS and COR of the trunk. It sounds like the fwd'ing is failing and then the set is following routing as a fallback.

Public Trunk to Public trunk allowed is necessary in the trunk COS

The COR of the trunk needs to be able to call the outbound number as well.

Test by assigning the COS and COR of the trunk to an internal station and try the call again. This will provide useful troubleshooting info.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

Patterson

I setup all the following call forwarding options on my extension to go to my cellular and it did not work

Always
B-INT
B-EXT
NA-INT
NA-EXT

when I call my extension externally my cellular will ring only once and the call gets forwarded to my extension's voice mail box

 

[asayani]

kwbMitel

how do I do the following, can you give me more details?

Test by assigning the COS and COR of the trunk to an internal station and try the call again

 

[kwbMitel]

Find out the COS and Cor of the trunk by checking the Trunk Service Assignment.

In the Station service assignment assign those values to a phone.

Call from the changed phone to the phone that is forwarded and observe the results.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

kwbMitel

I assigned the COS and COR of the trunk to an extension just as you mentioned and called the forwarded extension, the call goes to auto attendant. Sorry for confusing both Paterson and you. It not the voicemail where the call ends up but the auto attendant. The auto attendant plays the main greeting instead of calls being forwarded to my cellular

 

[kwbMitel]

This would seem to prove that the issue is in either the COS or the COR as the test shows the same fault when dialed internally when the internal device is programmed the same as a trunk.

Have you checked for the Public to Public trunk allowed in the COS of the trunk?

I have been assuming that you have routing setup to send the phone to the Auto-Att when the phone is not forwarded. This is why when forwarding fails, it goes to the AA. If this assumption is in error, you need to provide more info on the setup of the phone in the non-forwarded state.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

kwbmitel

correction to my previous post

I assigned the COS and COR of the trunk to an extension just as you mentioned and called the forwarded extension, the call goes to my cellular and not the auto attendant.

 

[asayani]

kwbMitel

Setting up the speed dial and forwarding my extension to my cellular via the speed dial works only with one ring when an external call is made and after one ring the call goes to auto attendant.

Public to Public trunk allowed in the COS of the trunk.

 

[kwbMitel]

Where is the call coming from?

your scenario suggests the call is being transfered from the Autoatt which you have not mentioned.

Please provide a detailed call flow.

Guessing wastes both our time.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

Where is the call coming from?

your scenario suggests the call is being transfered from the Auto-Att which you have not mentioned.

Please provide a detailed call flow.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tlpeter]

You say it goes to the AA after one ring

Change your Transfer no answer time to 25 seconds !


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ACS - Implement IP Office
ACA - Voice Services Management
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[asayani]

kwbMitel

I tried to forward my phone extension to my cellular number via speed dial. If someone calls my extension internally, my cell rings. If someone call my extension externally than my cellular rings only once and then auto attendant kicks in and plays a generic greeting.

I have an MX 3300 controller with embedded voicemail.

I hope this helps

 

[asayani]

tlpeter

I tried changing the transfer no answer timer in COS of the extension but that did not help

 

[kwbMitel]

No sorry, There could be a Dozen ways I could call your phone externally.

Is the caller calling a DID to the set directly?

Is the caller being transfered by a switchboard?

Is the caller being transfered by an Auto-Att?

Also what happens if the phone is not forwarded to the cell. What is the normal call flow.




*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

kwbMitel

The caller is being transfered by an Auto-Att and if the phone extension is not forwarded to the cellular than the phone rings as normal.

Normal callflow is as follows
The call goes to the 3300 MX controller, Auto Attendant answers with a generic greeting, you punch in the extension and the call get routed to the extension by the auto attendant.

 

[kwbMitel]

Ok, Finally were getting somewhere.

The voicemail ports need COS option to allow Public trunk to Public trunk connection.

The transfer is failing and recalling which is why you are getting the auto-att again.

Same testing proceedure as before when we were discussing trunks.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

kwbMitel

The voice mail ports were missing Public trunk to public trunk connection in the COS.

The external call are now getting transferred to the cellular once an extension that has been setup for transfer is called.


Thank you very much for your help.