Mitel 3300 embedded voice mail incoming calls

[ocjeeper]

Today all Incoming calls (2) 800 numbers and local 310 calls ring directly to 1 5540 console via LDN keys. Customer is using Oaisys Call Recording system to record all IP sets phone calls. What they want is to add a recording/ greeting informing all incoming callers that states: Thank you for calling your call will be answered momentarily, please note your call may be monitored or recorded for quality assurance purposes”. Than transfer to the 5140 console all without any actions by the caller. Currently the voicemail system is only being used for voicemail purposes no Auto Attendants or Rads.
Is this possible? Any ideas?

 

[Billz66]

Create new LDN keys ( different numbers )

Convert some vmail ports to rads
Add 2 rad hunt group and insert some ports into each
Record greeting and assign to rads
Configure 2 acd paths to have a rad hunt group as greeting after 1s
Set path to interflow after length of message back to new LDN number on console

Do the same for the other number and interflow to the different LDN number

All calls should then be forced to hear the announcement before flowing to the LDN keys

If I never did anything I'd never done before , I'd never do anything.....

 

[ocjeeper]

Thank you for you suggestion, Question: are the ACD Paths that I create going to take a ACD user license? Thank You...

 

[kwbMitel]

No, the paths do not require licensing

Before you start changing numbers you need to consider all call scenarios

The suggestion above only relates to day call fliw with attendant available

What happens at night?
Does anything happen if the call is not answered?
Do have direct dial numbers that do not ring the console?

Any changes you make may result in breaking something else. Proceed with caution

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jceruma]

It look's like attendant overflow then MOH till the attendant pick the call.