Mitel 3300: Embedded VM 1

[pichels]

Hi,

Was wondering if anyone knows if the 3300 Embedded Voicemail can have more than one Auto-Attendant menu?

Example:
We are using one menu for incoming callers for day + night.
We we're told that we had to use that same menu for day & night and we couldn't create another menu with an extra option for the night callers?

I assume this is "not" true but I have not found out why yet.
Could someone just tell me yes it is possible or no it is not?
I'm trying to use the SysAdmin Help Tool to figure out.
Also, when I try to google for Mitel questions - I'm not very successful!
So I come here. <smile>

Thanks for any help,

SP

 

[kwbMitel]

Sorry I need more info:

Is the existing menu provided by a menu node or the system greeting (day or night?)

Do you currently have the option for dial by name? (if menu node it is not available)

Am I correct in assuming that the greeting plays 24/7 and does not change with day/night switching?



*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[pichels]

Hi KwbMitel,

Sorry if I fail to understand any of your questions.
I have had no formal training with a Mitel phone system, here goes...

1. Is the existing menu provided by a menu node or the system greeting (day or night?)

a.) In Greetings Assign - it says Main Auto Attnd all down the columns.

b.) In Greeting Def it says Greeting 1 = Main Auto Attendant = Day, Greeting 2 Main Auto Attendant = Night.

c.) Under "Multi-Level Auto-Attendant Config" there is Mailbox #1 which is our Main Tree or our Main Menu with Options 0, 1-5 and 8.
And Mailbox #4 whch is some Engineering TRansfer Menu I have no clue what does...maybe sub menu...?


2. Do you currently have the option for dial by name? (if menu node it is not available)

a.) Yes, we do have dial by name.

3. Am I correct in assuming that the greeting plays 24/7 and does not change with day/night switching?

a.) No, Actually it does change - It says we are closed but I was told we have all the same options present whether it is day or night.
For example - Our Option #6 allows people to reach the Machinists in the shop by ringing a bell.
In our old SX-2000 - we had a menu where that option #6 was present "only" at night.
Now with the setup of our new 3300 - we have that option on the day and night menus and we're told we couldn't change it?

Make sense?
Need further info?

Thanks ,

Scott

 

[kwbMitel]

No I think you gave enough.

I am assuming that you instruct your callers to dial

1 for (not exactly sure menu)
4 for engineering menu
6 for machinists shop
9 for dial by name

You want to add a new option that is only accessable at night.

Please confirm above.

Assuming above correct:
Can we compromise and only prompt for the new option at night eventhough it can be dialed during the day (not prompted in day).

What is it you want the new option to do?


*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[pichels]

Hi,

There are a few sub menus off the main options - I think hunt groups?

Anyway, I want Option #6 to ring at night only" which rings an internal extension or the machinists phone in the shop at "night" only.

Right now it offers callers the option to choose it during the day or night.

Thanks,

SP

 

[kwbMitel]

If, as you said earlier, the message changes at night, you should only need to modify the open greeting from your administrators mailbox.

Log into your admin mailbox (probably 999 or 9999)
hopefully you know the passcode

press 4
press 1
press 1 to modify Open (day) greeting
Press 2 to modify Closed (night) greeting

Once completed you will need to confirm recording.

*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[paterson]

There is no way to stop it from ringing if the option is chosen day or night. What you can do is re-record your system greetings. For the day greeting, don't mention option 6. Callers will not "know" to press 6. For the night greeting, do mention it and those callers will "know" to press 6.

Just a thought.

**************************************
Insert Witty Signature Here.

 

[pichels]

Hi KwbMitel & Paterson,

Bingo - sorry to confuse. My point was that in the old system - SX-2000, the caller could "not" choose the #6 option AFAIK, even if it was supposedly available during the day.

Now, in the 3300 it appears callers know about Option #6 and are still calling and ringing the bell duting the day.

Hence, the paging system comes on and interrupts the office people with a chime/tone on the loudspeaker as well as rings the machinists bell/ringer so they will answer the phone in the shop.

However, I've set this internal option #6(VM)/Ext 5099 to ring 3 times and then set 1st alt = 8 or the operator and 2nd alt = 4 or VM.
It seems to work, it has during the day - ringing the operator's new IP 5550 console phone.

But, at night, I'm not sure the guys have enough time to get to the phone in 3 rings.
I'm trying to change it to 3 rings during the day and 6 during the night.

I can't seem to make the right combo of options work right:

Class of Service - Day = 1
Class of Service - Night1 = 2
Class of Service - Night2 = 2
Call Rerouting - 1st Alt = 8
Call Rerouting - 2nd Alt = 4
Call Rerouting - Day = ?
Call Rerouting - Night1 = ?
Call Rerouting - Night2 = ?

And here are what the numbers above mean in
COS Assignment:
1 = S/L(Single line?)(no VM)
2= S/L(Single Line?) w/ VM

Call Rerouting 1st:
(How can I get a snapshot or copy/paste the info I need from the Admin console without getting XML source, take an image snapshot or get garbage?!?)

enumValue="This" >This</Field><Field fieldId="2" enumValue="This" >This</Field><Field fieldId="3" enumValue="This" >This</Field><Field fieldId="4" enumValue="This" >This</Field><Field fieldId="5" enumValue="This" >This</Field><Field fieldId="6" enumValue="This" >This</Field><Field fieldId="7" enumValue="This" >This</Field><Field fieldId="8"

OR

Alt Num =8, This, This, This.... Directory Num = 0 (I think it points to Ext. 5600 or the IP console?)


Call Rerouting 2nd:

Alt Num =4, This, This, This.... Directory Num = 5900 (VM)


Make sense?

Thanks,

Scott

 

[kwbMitel]

This being the case I would use the day routing to route 5099 to Zero (routes immediately)

I would remove the first and second alternative routing altogether.

*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[pichels]

Hi KwbMitel,

That is what I ended up doing - routing to the operator.
Thanks!

SP