Mitel 3300 Database Backup on windows 7 32bit

[zodiacgam]

I have been trying a Backup on a number of attempts but no success. I read through a thread which suggests using
the "uwi_jretest.htm file " which I could not find in my PC. Can someone kindly help provide me the file to download

I also looked for the windows update KB2744842 to delete in my PC according to a suggestion but not listed in the updates

Help guide please

 

[techymitel]

I am assuming 3300 controller?

You can download the file and instructions from the Mitel knowledge base. Search for HO872.

The uwi_jretest.htm file will work on software versions MCD 4.0 up to MCD 5.0 SP2 PR1

The problem was fixed in release MCD 5.0 SP2 PR2 onwards.

Other things you can try:

-

add the controller IP address to internet explorer compatibility view​

-

add the controller IP address to internet explorer trusted sites​

-

temporarily reduce the security level of internet exporer trusted sites to low​

-

add the controller to java control panel exception list (via windows control panel / java control panel / security / edit site list)​

-

show the java console so you can see any error messages (via windows control panel / java control panel / advanced / show console)​

 

[AH64Armament]

if you continue to have issues, go with the software installer tool
Performing Back Up with Mitel Business Software Installer
1. Open up Mitel Business Software Installer.
2. Select the “3300 ICP” option.
3. Enter the log in details for the system
- Enter the IP address for the Controller.
- System Login ID for the Controller.
- System Password for the Controller.
4. Click on the configure button.
5. Choose to “Perform Full Install” but leave “Migrate SX-2000 Database” unchecked.
6. Under Full Install Configuration select the “3300 FTP Server”.
6-Alternate - MiVB Software installer 14.0.0.9/10 and 3300 version 7 - select External FTP server - use FTP server 127.0.0.1 and bogus FTP credentials... you will get a pop-up that asks to proceed - select YES.
7. In the 3300 Software location box, browse to find your FTP-Root Folder.
8. Click the Next button.
9. Under Backup:
- Choose a location to save the backup. Select the FTP-Root folder again and follow it with the file name. e.g. C:\TFTP-Root\SiteName_Backup_Date
- Select “Backup Call History records”
- Select “Backup Voice mail messages”
10. Make sure “Install software version [XX.X.X.XX]” is unchecked.
11. Under Help Files, make sure “Do Not Install” is the only one checked.
12. Make sure “License and Option Configuration” is unchecked.
13. Make sure “Database Restore” is unchecked.
14. Click the Next button.
15. Mitel Business Software Installer is now ready to backup, select the Start button to begin.
16. The system will advise you: The current configuration has completed successfully. Click OK.
17. Click the Done Button.
18. Confirm the backup has saved at your set location.
19. Close Mitel Business Software Installer.