Mitel 3300 controller AppShutdown

[asayani]

The 3300 controller initiated a system shutdown and I am trying to find out why, I looked at the logs and found the following

Can someone help me? No work was being done on MXe 3300 at the time of shutdown

LOGS

Log Type Maintenance
Log Number 4260
Severity Warning
Date 2014/Jun/27
Time 14:23:56
Source Call Control - Maintenance
Description MC312Ax Peripheral Cont I at location 06 1 16 removed
Module Main
File Name and Line Number Maintenance;0

Log Type Maintenance
Log Number 4261
Severity Info
Date 2014/Jun/27
Time 14:23:58
Source Call Control - Maintenance
Description MC312AB Peripheral Cont I at location 06 1 16 installed
Module Main
File Name and Line Number Maintenance;0

Log Type Maintenance
Log Number 4262
Severity Warning
Date 2014/Jun/27
Time 14:23:58
Source Call Control - Maintenance
Description MC312Ax Peripheral Cont I at location 07 1 16 removed
Module Main
File Name and Line Number Maintenance;0

Log Type Maintenance
Log Number 4263
Severity Info
Date 2014/Jun/27
Time 14:23:59
Source Call Control - Maintenance
Description MC312AB Peripheral Cont I at location 07 1 16 installed
Module Main
File Name and Line Number Maintenance;0

4264
Date 2014/Jun/27
Time 14:24:02
Source AppShutdown
Description Progress Monitor->InitiateShutdown System Shutdown invoked by task: tTMonitor

Log Type Maintenance
Log Number 4265
Severity Warning
Date 2014/Jun/27
Time 14:24:02
Source ResourceMonitor
Description Progress Monitor->RaiseAlarm Raised Critical Alarm on Stale Tasks
Module Main
File Name and Line Number Maintenance;0

 

[jrgood0852]

Did it actually shutdown, or did it do a resource reboot which it will do at 2:15 AM if it sees a major issue?

Always look out for the next tech. because one day it will be you!

 

[asayani]

jrgood0852

The controller became unresponsive during business hours, I looked at the front panel of the 3300 and noticed the alarm indicator flashing, no dial tone on phones etc. I am not sure what the 3300 was doing.

I also received emails from the controller. I am pasting it below.

Alarm details on On6604(192.168.40.2)
Date: Fri, 27 Jun 14 14:34:12 -0400

System alarm status: Critical
Number of categories: 8

1) Category Name: CP Applications
Total: 8
Unavailable %: 100
Alarm Level: Minor
Minor Threshold: 0
Major Threshold: 101
Critical Threshold: 101

2) Category Name: CP Devices
Total: 16
Unavailable %: 100
Alarm Level: Major
Minor Threshold: 0
Major Threshold: 100
Critical Threshold: 101

3) Category Name: DSU msg link
Total: 4
Unavailable %: 100
Alarm Level: Major
Minor Threshold: 101
Major Threshold: 0
Critical Threshold: 101

4) Category Name: Digital Links
Total: 2
Unavailable %: 100
Alarm Level: Major
Minor Threshold: 101
Major Threshold: 0
Critical Threshold: 101

5) Category Name: Lines
Total: 371
Unavailable %: 82
Alarm Level: Major
Minor Threshold: 35
Major Threshold: 40
Critical Threshold: 100

6) Category Name: Per msg link
Total: 2
Unavailable %: 100
Alarm Level: Critical
Minor Threshold: 51
Major Threshold: 52
Critical Threshold: 100

7) Category Name: Receivers
Total: 72
Unavailable %: 100
Alarm Level: Critical
Minor Threshold: 17
Major Threshold: 25
Critical Threshold: 100

8) Category Name: Trunks
Total: 66
Unavailable %: 100
Alarm Level: Critical
Minor Threshold: 0
Major Threshold: 10
Critical Threshold: 100

 

[bobcheese]

its funny..i had the same issue recently on a brand new controller. Did it repeatedly. In the end logged it with support and it went back to Mitel as DOA

 

[wireman50]

I had similar once when a DSP went down on the Pri card. Controller shut down and wouldn't restart.