couscouspoulet67
Programmer
The Customer has an Old MXe in Release ICP 8.x.x.x
He's using the OPS Manager to Reroute the Calls (Always, Reroute no response etc.)
When a call is Placed on a Phone with RNA after 15 seconds to the Voicemail.
- From Internal Calls : The Call is already going to the Voicemail Box after 15 seconds
- From External Calls: The Call continues ringing after 15 seconds but is not going to the Voicemail.
In the CCS Traces, we can see that the Calls is rerouting but no Channels from the Voicemail Hunt Group are in use.
- I have checked COS and COR but cannot find the reason of the problem.
Thanks for your help.
He's using the OPS Manager to Reroute the Calls (Always, Reroute no response etc.)
When a call is Placed on a Phone with RNA after 15 seconds to the Voicemail.
- From Internal Calls : The Call is already going to the Voicemail Box after 15 seconds
- From External Calls: The Call continues ringing after 15 seconds but is not going to the Voicemail.
In the CCS Traces, we can see that the Calls is rerouting but no Channels from the Voicemail Hunt Group are in use.
- I have checked COS and COR but cannot find the reason of the problem.
Thanks for your help.