Mitel 3300 ax voicemail to email failure?

[gadgets906]

Voicemail has been successfully sent out to our mail server from the switch for almost a year now we are experiencing a failure to deliver the voicemail to email. Below are some of the recent messages from the software log file. Any help would be greatly appreciatied.
Log Number 1805
Severity Error
Date 2012/Jun/06
Time 18:11:43
Source VPIM
Description CSMTPClientMsg:rocessResult - Look into SOCKET error number <786434> <0> bytes transferred.
File Name and Line Number ipvm_smtpclientmsg.cpp;654


Another message
Log Number 1803
Severity Warning
Date 2012/Jun/06
Time 18:10:27
Source AL -- IPVMCD
Description Unexpected Result->Cvm_server_tbl::GetLocalRecord() Failed to find a local record. Check the NVM Servers table to make sure that there is a local record.
File Name and Line Number Cvm_server_tbl.cpp;868

 

[ChrisvanT]

Hi Gadgets, can you see on the mail server if there is any attempts to send the vm from the Mitel? is it not blocked or flagged as spam? Does your mail server allow media to be sent and received or is it restricted?

KRGS
Chris

 

[gadgets906]

We have an external mail server with a secure connection to our internet provider’s service. We had been successfully receiving email from the 3300 with attachments and resending them securely using the external mail server which ceased sending about three weeks ago. Not explanation?
It appears from the external mail server logs that the 3300 is failing to send out mail at all as we cannot see any trace of the email and attachments at the external mail server.
From the 3300 software logs
Log Number 1804
Severity Error
Date 2012/Jun/06
Time 18:11:42
Source VPIM
Description CSMTPClientMsg::EstablishSMTPSession Connect socket of <192.168.4.2> to server <192.168.4.17> failed: errno <60> Look into IP programming in ESM menu System Options. If IP is OK then server is not ready.
File Name and Line Number ipvm_smtpclientmsg.cpp;1302


Log Number 1805
Severity Error
Date 2012/Jun/06
Time 18:11:43
Source VPIM
Description CSMTPClientMsg:rocessResult - Look into SOCKET error number <786434> <0> bytes transferred.
File Name and Line Number ipvm_smtpclientmsg.cpp;654

 

[LoopyLou]

Rebooted the system?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[gadgets906]

AS soon as I reach the site, I am loged in remotely and for the life of me cannot locate where in the GUI to execute a reboot?

 

[kwbMitel]

Maintenance command - reset system

External server?

How are you authenticating?


**********************************************
What's most important is that you realise ... There is no spoon.

 

[gadgets906]

Reboot, system, teleworker and email forwarding server… All working again, the old adage when in doubt reboot still holds true?

 

[LoopyLou]

Not necessarily, more if all else fails reboot


I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.