Mitel 3300 AX music on hold upload new wave file

[gadgets906]

I am attempting to upload a new wave file to the embedded music on hold and running into errors regarding the location of the file. I get and ftp error each time I attempt to uploaded from a computer connected to the switch? I am logged in as System admin.

Any help would be greatly appreciated.

 

[gadgets906]

What formats are acceptable, wav files are huge?

 

[sarond]

The format will need to be 8khz mono ulaw to be accepted.
I use either Audacity or NCH Switch Audio to convert.

 

[kwbMitel]

A quirk of IE8 or higher requires you to place the file in a folder named fakefile on the c-Drive root directory

Files should not be huge, there is a size limit depending on chassis type. 8Mb comes to mind although some allowed 16Mb at one time.

The Ulaw format is usually quite small.

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What's most important is that you realise ... There is no spoon.

 

[benny89]

Try adding the Mitel Webpage to trusted sites in Internet Explorer Settings and install the root certificate.